Smartsheet is looking for an experienced Systems Administrator with a solid technical background combined with excellent customer service skills. You will administer multiple SaaS and on-prem technologies delivering reliable, scalable systems and achieving operational excellence. 

You will report to the Manager of IT Infrastructure located in our Bellevue, WA office.  

  

You Will: 

Administration, maintenance, and support of several SaaS platforms  Administration, maintenance, and support of Service Desk ITSM solution  Support the existing SaaS products as its user base and functionality grows  Provide escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team  Develop scripts and tools for automations of routine tasks Conduct in-depth technical investigations to determine cause Monitor system usage to ensure capacity is meeting growth requirements  Collaborate on new IT programs to improve performance  Create knowledge base content and review existing documentation for areas of improvement  Perform additional duties as assigned 

 

You Have: 

2+ years of work experience in a production Windows and Linux environment working as a systems administrator  Excellent customer service skills and passion to learn and understand technology  Ability to plan, organize, schedule and implement multiple projects simultaneously  Experience with OKTA Hands-on experience with OKTA Workflows Familiarity with SOX or other compliance (HIPAA or PCI)  Experience with PowerShell and other scripting languages  Familiarity with internet protocols, network firewalls, routing, switching, and VPN  Knowledge of ITIL\ITSM concepts and frameworks Experience with FreshService ITSM (including workflow automation) Can work an occasional evening, holiday, or weekend. Participate in an on-call rotation  Legally eligible to work in the U.S. on an ongoing basis