IT System Quality Engineer Senior Apply now » Date: Sep 30, 2024 Location: PHOENIX, AZ, US, 85004-3903 Company: APS Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary IT System Quality Engineer, Senior Are you passionate about driving quality and ensuring that technology solutions meet the highest standards? We are looking for an experienced IT System Quality Engineer Senior to lead the establishment and implementation of quality assurance (QA), quality control (QC), and compliance programs. In this role, you will ensure that all information system products and services align with organizational standards and user requirements, both from a business and technical perspective. What Your Day Will Look Like: + Lead Quality Initiatives: Drive software quality assurance (SQA) efforts throughout the product, software, and system lifecycle, from initial project phases to ongoing maintenance in a projectized environment. + Present Complex Information: Communicate detailed technical information clearly to both technical and non-technical stakeholders, ensuring alignment across the organization. + Facilitate SQA Programs: Design, establish, and enforce robust SQA programs to ensure high standards during the development and implementation of IT applications and technologies. The Ideal Candidate: + Coaching & Mentorship: You have experience coaching teams to adopt a quality-focused mindset and manage risks effectively. + SQA Leadership: You have successfully led teams in designing and adhering to comprehensive SQA programs and processes. + Risk & Strategy Oversight: You are skilled in project risk assessment and have defined quality strategies, test strategies, and test planning that align with business goals. + Collaboration: You excel at facilitating collaboration between business units and IT teams to ensure quality standards are met across the board. If you're ready to play a key role in maintaining and elevating the quality of IT solutions within a dynamic organization, we want to hear from you! Apply now to make a significant impact on the quality and reliability of our technology solutions. Minimum Requirements IT System Quality Engineer, Senior + BS degree in Computer Science, Engineering, Business or equivalent combination of relevant work experience and completed years of college coursework. + PLUS seven (7) years information systems audit or QA experience. + Subject matter expertise within one or more business domains or systems and advanced knowledge across related technical areas. + Direct experience supporting the implementation of quality management systems (QMS) such as ISO 9001 and/or CMMI supporting one or more process areas (PA). + Appraisal team member for SCAMPI or ISO 9001:2000 for software. ASQ CSQE (Certified Software Quality Engineer), ASQ CQE (Certified Quality Engineer) or equivalent require Preferred Qualifications: + Demonstrated expertise in one or more of the following business processes and domains acquired through accepting increased responsibilities in investor-owned, municipalities, and/or state utilities: Meter-to-cash, Generation-Transmission-Distribution, Energy Management System (EMS) & Advanced Distributed Management System (ADMS), Energy Imbalance Market Realtime trading, Design & Spatial Management, Digital utility (mobility applications, customer self-service portals) + Hands-on expertise with Microsoft Azure DevOps toolchain. + Agile, Waterfall, and Hybrid projects lifecycles driving quality engineering through all aspects of solution delivery project and products. + Active participant as a key member of large programs and projects steering committees overseeing and providing recommendations to Sr. Leadership to mitigate quality risk. + Transformation experience. Definition of current state, gap(s) identification, and change design and implementation to achieve the desired end state in the fields of quality, project management, and/or product management. + Expert in IT Risk Mitigation practice and implementation Major Accountabilities 1. Facilitates and leads peers in the design, establishment, and adherence to Software/System Quality Assurance (SQA) programs and projects in the development and implementation of IT applications, systems and technology. Acts as advisor to internal IT staff and clients 2. Leads risk assessment, defines Quality strategy, test strategy and test planning, testability analysis, and test preparation/execution guidance across a project lifecycle on multiple highly complex projects at a time 3. Facilitates the collaboration and alignment of business units and IT through all stages of projects of the highest complexity to ensure business requirements are met. Provides consultation services to mitigate risk and ensure quality utilizing the appropriate rigor across the quality and testing lifecycle 4. Seeks opportunities to build reusable assets that can be used to enable or enhance the QED quality assurance initiatives 5. Thoroughly evaluates and leads the software/system products quality assurance according to the business standards or function requirements. Isolates, reproduces, and tracks complex defects and verifies fixes 6. Establishes, recommends, and facilitates the definition of quality and testing metrics and the associated reporting activities 7. Acts as the information resource for others in the assigned areas. Communicates to leadership 8. Authors SQA Plan for projects and supports the project manager in the assessment of test efforts, test plans, and test strategy required for software/system product development and maintenance. Incorporates best practices and trends. Understands to perform software/system audits including audit planning, approaches, types, and facilitates timely non-compliance resolution 9. Recognizes, identifies, and devises improvements to current standards or potential areas where existing standards require change, or where new ones need to be developed and provide models of change for possible future configurations. 10. SME of verification and validation processes, including early software defect detection and removal, inspection, and testing methods (e.g., types, levels, strategies, tools, and documentation). Analyzes test strategies, develops test plans and execution documents, and reviews customer deliverables. Leverages industry best practices for SQA process improvements 11. Guides peers and fellow quality Assurance Testers to adhere to defined quality and testing standards and policies and/or to one or more Managed Service Provider (MSPs) 12. Coordinates tester training, and the dissemination of APS best practices and testing skills with stakeholders across the organization 13. As needed, leads the testing team, monitors progress, and resolves issues spanning outside the quality control efforts 14. Facilitates setting objectives for the QED to meet the organization's purpose goals and strategic direction. Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace. Flex Role: This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from: + APS office based: The employee prefers to work most of the time from an APS facility. + Home based: The employee prefers to work most of the time from his/her home. *Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.