Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

680 Lake Shore Drive

Job Description

Job Summary:

The IT Systems Engineer is responsible for the implementation and ongoing support of servers, systems and application software, and other healthcare IT technology on the Lurie Children’s Hospital network. It should be especially noted that the IT Systems Engineer role, while responsible for server and other IT technology, also focuses on the end user aspects of this technology. These duties may be performed directly or coordinated with IM Applications teams, external technology and/or service partners. Project and end user activities may include coordination, communication, and other duties as required for success. The IT System Engineer is expected to be self-directed and perform responsibilities with minimal supervision.
 

Job Duties:

1.    Implements and maintains server and client systems (computer hardware, operating systems and application software) as assigned or in association with application or technology systems projects. Therefore, the IT Systems Engineer will be responsible for one or more of these technology areas: 

a.    General Unix server administration including relative application technical support, e.g. Epic.
b.    General Microsoft server administration including relative networking and application technical support 
c.    Microsoft Windows client operating system imaging and support
d.    Microsoft Office and Portal administration and end user services
e.    Microsoft Exchange and Outlook Email administration, including handheld device and other mobile technology.
2.    Perform and manage project tasks related to server and client needs as assigned for IM or organizational project tasks. 
3.    Maintain department standards for client and server systems
4.    Provides consultative services to end users regarding technology or application services and/or client related issues
5.    Completes assigned Help Desk support tickets within IM Department standards
6.    Serves as liaison to vendors for equipment and software maintenance
7.    Develops and documents procedures covering all aspects of enterprise-wide client/server administration
a.    Monitors and report on performance for all assigned servers, applications, and technologies
b.    Performs ongoing capacity and performance planning for all assigned servers, applications, and technologies
8.    Assumes on-call responsibility for data center equipment operations, per the schedule
9.    Performs other duties as assigned

Knowledge, Skills, and Abilities:

1.    Knowledge of relevant server, network and client operating systems and technologies e.g. Microsoft Windows, HP-UX Unix or other operating system software. 
a.    1-3 years of experience working with client/server based. equipment/operating systems in a complex enterprise network environment. 
b.    1-3 years' experience in working with systems and applications in a client/server environment.  Experience with Health Care IT application, e.g. Epic EMR or Workday.
c.    Note:  Experience in working with systems in a Citrix/Thin Client computing environment is highly desired.
2.    Education:  Bachelor’s Degree in Information Systems/Technology/Computer Science (or equivalent work experience).
3.    Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.
4.    Analytical thinking for effective problem determination and correction within the department and in the user community is essential.  
5.    Certification/Licensure/Registration in Microsoft or Unix specified certified designations for Server, Email, Office, Portal or Desktop technologies.
6.    Experience in information systems/technology within a health care provider organization is desired.

Education

Bachelor's Degree: Information Technology

Pay Range

$76,960.00-$125,840.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities

Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org