Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

What you'll be doing

Ensure the thorough documentation of all IT-tickets with detailed resolutions or workarounds, and research comprehensive solutions for recurring problemsSupport of the IT-infrastructure (Windows environment, AD-group structure, virtualization VMWare and Storage) together with a team of local and international colleaguesPerform regular Proactive IT Support Walkthroughs to actively engage with users, identify potential IT issues, and provide immediate troubleshooting, enhancing overall user satisfaction with IT servicesDevelop and maintain Knowledge-based articles for complex issues and user-related troubleshootingOversee the installation, monitoring, and maintenance of all command-provided hardware, software, mobile devices, and peripherals for end-usersEnsure smooth operations & Support for local applications with the help of the vendor, assist with application hardware, peripherals & other utilities for high availabilitySupport production systems with the help of vendors, work with local management on IT budget, IT procurement / purchases, IT AuditsIT Induction for new joiners & ensure IT assets availability on joining date. IT assets recovery from exiting employeesContribute to the development and refinement of technology guidelines, policies, and proceduresSupport and engage with the customer support frequently to provide status on specific ticket escalations, updates on Special Projects and meet any ad hoc user requestsAttend meetings to provide Key Stakeholders project updates, ticket updates, issues and concernsCollaborate with other organizational entities and external vendors to solve issues on the user’s behalf

What you'll bring

Bachelor’s degree in computer science or equivalent degree with relative experience required, including 3+ years in an IT Support SystemKnowledge in Windows Server 2019/2021/2025 and Windows 10 and Windows 11Knowledge in databases (SQL, Oracle) is an advantageExperience in cloud infrastructures (AWS and Azure)Ability to work effectively in a global team environmentAbility to work independently, under minimal direct supervisionStrong analytical, communication, interpersonal and organizational skills requiredCreativity in addressing technical challengesExcellent communication skills in German and English

Have we sparked your interest?

If you like the sound of the above role, can thrive in a fast-paced working environment and are excited about working in a learning and growth culture, then we’d love to talk to you. Apply direct on our Online System in English.

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Reasonable Accommodations

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