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Scheduled Weekly Hours:

40

Gundersen Health System is looking to add an IT Support Technician (tier 2 support) to our Regional End User Computing Team!

What You'll Do:

You will be responsible for second-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair. This position also reports and obtains status for all problems related to Information Systems, tracks the issues, and provides effective follow-up. Provide computer end-users with support for authorized software and hardware configurations, maintain PC hardware and software at the desktop level, work with other team members to escalate and resolve issues as needed, and follow appropriate procedures related to customer support. This position diagnoses and identifies repair options and implements solutions for end users. This position can also act as a resource for junior positions. This position may require occasional extended hours beyond 8/day or 40/week.

What's Available:

Fulltime, 80 hours biweekly (1.0 FTE)

Schedule: Monday-Friday Days

Location: Onsite with expectation to split time between our locations in Tomah, WI and Friendship, WI

What You'll Need: 

Associate degree required or equivalent years of experience and education

One year of previous work experience in IT Support/Helpdesk

Valid Driver's License (DL)

Strong Customer Service Skills

Ability to work well independently

In addition to this meaningful and important work, we offer a competitive benefits package:

Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement

Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays

Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts

Professional Development: Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center

DEI: 12 months of Celebration to include monthly educational events

Other: 18% discount on data plan through Verizon, 20% discount at Gundersen locations for services not covered by insurance

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer