JOB SUMMARY The IT Support Technician is a technically minded project coordinator and IT support specialist responsible for managing multiple IT projects simultaneously. This role plays a key part in supporting existing clinics while also facilitating and driving CityVet’s expansion and growth. Strong organizational skills and attention to detail are essential for successfully managing IT operations across multiple locations. This position collaborates closely with the Technology Team, vendors, interdepartmental stakeholders, and IT Leadership to develop and implement solutions for technology-related issues, inquiries, and projects. The IT Support Technician has a significant impact on both the day-to-day functionality of IT systems and long-term growth initiatives. This role is based at our Home Office in Dallas with flexibility to work-from-home on designated days. RESPONSIBILITIES & DUTIES  Serve as the primary IT contact for troubleshooting tickets submitted through the company’s ticketing system, addressing technical issues at various locations. Provide remote technical support via phone and virtual channels for nearly 60 locations across multiple markets, including assistance with desktops, phones, software, websites, and proprietary applications. Assist with project coordination by managing assigned tasks, organizing initiatives, and ensuring timely completion of department projects. Support testing and quality control for proprietary software, internal systems, and external vendor applications to ensure optimal functionality and effectiveness. Collaborate with IT Leadership to support overall team goals and contribute to the organization’s technology initiatives. Assist with the deployment and technical setup of new clinic locations as needed. Be available for occasional after-hours and weekend support for urgent issues or project-related work. Complete additional tasks and responsibilities as assigned by the supervisor. CAREER DEVELOPMENT Opportunities for career advancement include, but are not limited to: Senior IT Specialist IT Manager QUALIFICATIONS & SKILLS Extremely detail oriented with strong project management, timeline, and reporting skills  Great interpersonal skills and the ability to work with technical and non-technical personnel Experience with quality assurance of technical processes and procedures  Extremely web, internet, and “app” savvy   Knowledge of IT networking, IP structure, web, systems architecture, and standards  Strong knowledge of Excel, Word, and documentation processes  Unwavering interpersonal skills   Displays critical thinking ability and active listening skills   Strong verbal and written communication abilities   Maturity, good judgment, and professional demeanor    Self-driven, takes the initiative, working with minimal supervision and direction   Ability to demonstrate and uphold CityVet's core values.    QUALIFICATIONS & SKILLS (DESIRED BUT NOT REQUIRED)  Linux/UNIX systems administration experience (installation and support)  Firewall and VPN administration and support    REQUIREMENTS  1+ years’ experience working with technology and project management.  Reliable transportation for travel to and from Home Office   Ability to lift 50 lbs. to waist height occasionally  Occasional bending, walking, lifting, carrying, and reaching  At least 18 years of age at the time of hire