IT Support Technician Role:
The IT Support Technician is integral to maintaining IT infrastructure and delivering technical support within a software and microcontroller-focused business. As the IT Manager's key support, the Technician ensures the seamless operation of hardware and software systems. This role demands a robust technical foundation, strong problem-solving abilities, and a proactive approach to efficiently manage diverse IT tasks.

Key Responsibilities include:
Technical Support: Provide timely and effective assistance to end-users (clients and in-house) by troubleshooting and resolving software (50%), hardware, and network issues System Administration: Manage and maintain servers, user accounts, and system configurations to ensure optimal performance and security Hardware and Software Maintenance: Oversee the installation, upgrade, and repair of computer systems, peripherals, and software applications to ensure reliability and efficiency Network Management: Monitor and maintain the company's network infrastructure, including routers, switches, and firewalls, to ensure stable and secure connectivity Cybersecurity: Implement and enforce security protocols to protect the organization’s IT assets from cyber threats and unauthorized access Inventory Management: Track and manage IT assets, including hardware and software inventory, to ensure proper allocation and minimize downtime Documentation and Reporting: Maintain accurate records of IT systems, procedures, and incidents, and generate reports to support decision-making and compliance Collaboration and Communication: Work closely with the IT team and other departments to address technical needs and ensure seamless integration of IT solutions Training and Support: Provide training and guidance to end-users on best practices and new technologies to enhance their IT proficiency Qualifications and Skills required:
Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) that demonstrate expertise and commitment to the field. Experience: Proven experience in IT support or related roles, with a track record of effectively managing and resolving technical issues in a professional environment Technical Proficiency: Strong knowledge of computer hardware, software, networking, and system administration, with hands-on experience in troubleshooting and maintaining IT systems. Problem-Solving Skills: Ability to quickly diagnose and resolve technical issues, employing logical thinking and creative solutions to minimize disruptions and maintain system efficiency. Communication and Interpersonal Skills: Excellent verbal and written communication abilities, with the capacity to explain technical concepts to non-technical users and collaborate effectively with team members. Organizational Skills: Strong ability to prioritize tasks, manage time efficiently, and maintain detailed documentation, ensuring that all IT operations are handled smoothly. Key Characteristics required:
Proactive Attitude: Takes initiative to identify and address potential issues before they escalate, demonstrating a forward-thinking approach to problem-solving and IT management Attention to Detail: Maintains precision in all tasks, from troubleshooting technical issues to documenting procedures, ensuring accuracy and completeness in all work Adaptability: Able to quickly adjust to new technologies, processes, and challenges in a dynamic work environment, while maintaining a high level of performance