IT Support Technician
Golden Nugget
SUMMARY:
It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PC’s, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance.
This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide first-level support for all systems, software, and hardware Use problem management software to track all user incidents, requests, and system downtimeResponsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule Ensure user problems and requests are completed within approved SLA’sCollaborate with team members to create and maintain standard operating procedures and technical support documentationEnsure all workspaces and equipment is maintained per department policy and proceduresCollaborate with team members to complete project workCollaborate with infrastructure and operations group to ensure efficient operation of the company’s desktop computing environmentMaintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripheralsMaintain knowledge of industry trends and technologies to help advance IT strategyPerforms any other duties as assigned
EDUCATION and/or EXPERIENCE:College training equivalent to Associate’s degree in computer technology or equivalent technical training At least one year in a technical support role preferredMinimum age requirement is 21
It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PC’s, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance.
This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide first-level support for all systems, software, and hardware Use problem management software to track all user incidents, requests, and system downtimeResponsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule Ensure user problems and requests are completed within approved SLA’sCollaborate with team members to create and maintain standard operating procedures and technical support documentationEnsure all workspaces and equipment is maintained per department policy and proceduresCollaborate with team members to complete project workCollaborate with infrastructure and operations group to ensure efficient operation of the company’s desktop computing environmentMaintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripheralsMaintain knowledge of industry trends and technologies to help advance IT strategyPerforms any other duties as assigned
EDUCATION and/or EXPERIENCE:College training equivalent to Associate’s degree in computer technology or equivalent technical training At least one year in a technical support role preferredMinimum age requirement is 21
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