Our Opportunity:   

We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Wilkes-Barre, PA Fulfillment Center! In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment.  

Shift: 5pm-2am, Mon-Fri

What You Will Do:  

Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations.  Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience.  Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities.  Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.   

What You Will Need:  

PC Support Experience: Shown experience supporting PCs in a Windows Active Directory environment.  Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.  Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation.  24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation.  Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment.  IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies.  Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors.  Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.  Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment.  Autonomy: Ability to work optimally with limited supervision.  Continuous Improvement: A dedication to self-improvement and professional development.  Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.  Travel Availability: Willingness to travel up to 10% of the time.  Night Shift: Availability to work the night shift as needed.  

Bonus Qualifications:  

Candidates with the following additional qualifications will be preferred:  Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment.  Certifications: A+ Certification and Network+ Certification.  SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment.  RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent.  Project Management: Ability to lead high-priority projects optimally.  Data Cabling Skills: Experience with data cabling and computer facilities maintenance.  Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.   

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

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