Are you passionate about ensuring stability in operational IT environments and collaborating with teams?

We’re looking for a new Team Lead to add value to our technology team!

You would be leading the support of the Supply Chain & Logistics team. This team supports all operational systems across our supply chain and in our state of the Art DC!

Diploma/ Degree in IT  5 years’ experience supporting relevant department applications OR 5 years’ experience working in a relevant business environment. Specific knowledge Supply Chain & Logistics is required 2-3 Years in a team lead or management role within an IT support environment    Innovating solutions and growing team efficiencies & skills Resolution of in-depth problems to ensure stability in these environments Willingness to work flexi hours as well as overtime

Required Skills and Attributes:

Knowledge of data processing and structures, software applications, logging and monitoring, reporting and the ability to do escalated support.  SQL Boffin A broad business knowledge and understanding of the supply chain  Good communication skills and the ability to interact with different levels in the organisation Extraordinary customer service Analytical, problem-solving and solution driven Ability to lead and manage a team Ability to drive continuous improvement and consistent delivery of quality service Ability to think quickly and make appropriate decisions under pressure Ability to prioritise and manage time effectively Attention to detail Excellent documentation skills Ensure the timeous and effective response of issues raised  Resolve escalated or complex queries that exceed the knowledge base of the team Reporting on logged call statistics Drive team to troubleshoot root cause analysis and escalate where necessary Establish and maintain positive relationships with all stakeholders, including business users and suppliers/vendors  Training team members and users