At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

This position is open to candidates who are currently residing in Australia and hold full working rights (e.g., Australian citizenship or permanent residency).

 

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The IT Support Specialist II will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives

 

What you can expect to do in this role:

Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals Act as an escalation point for technical issues prior to escalating to senior members of team and leadership Expected to be active in training and mentoring others within the team Constantly monitor changes in the support environment and engage in proactive testing to prevent downtime Enable employees by providing remote and hands-on assistance in resolving technology support issues Troubleshoot, research, and resolve technical problems and incidents while delivering quality customer service Recommends new and innovative ways to solve area problems Independently and continuously evaluates owned work or processes to reduce complexity and increase efficiencies Analyze problems and make appropriate recommendations toward a solution Brings forward new and innovative ideas based on areas of expertise Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies Ensure the adoption of team and company policies through the company’s Mission and Values Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues Ensure documentation remains updated and accurate Perform other duties as assigned Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work

#LI-Hybrid

What we are looking for:

4 year / Bachelor’s Degree preferred; a combination of relevant experience and education may be considered 2-4 years experience working in an IT support or related role (Required) 2-4 years experience troubleshooting macOS and iOS operating systems and hardware (Required) Demonstrable experience supporting and enabling employees in their use of global, enterprise-grade, SaaS-based solutions collaboration systems and services Some command line experience Ability to manage multiple tasks simultaneously while adapting priorities quickly and effectively A moderate level of independence as demonstrated through clear problem-solving and communication skills and the delivery of quality work Excellent written and verbal communication skills (Required) Participation in ongoing security training is mandatory.  Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.  Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

Why Jamf?

Named a 2024 Best Companies to Work For by U.S. News Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world. We put people over profits – which is why our customers keep coming back to us. Our volunteer time off allows employees to support and give back to our communities. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes). Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

 

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com