Provide on-site Tier 2.5 support. This includes planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. **Job Responsibilities** • Diagnosing and resolving problems in response to customer reported incidents • Planning and analysis of work processes, • Researching and reporting trends and patterns of problems • Developing training materials and performing computing/information system training sessions, • Developing and maintaining problem tracking databases, • Installing, troubleshooting, and maintaining hardware and software, • Performing backup and recovery operations • Consulting with users to identify needs and requirements • Conducting feasibility studies and trade-off analyses • Preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices • Support spans desktop, server, and network components. **Minimum Qualifications** • Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. **Security/Certification Requirements** • Sensitivity Level: IT-I Critical Sensitive • Computing Environment: MCSE: 2012, MCSA:WS2012, MCSE 2016, MCSA:WS2016, MC Azure SAE, Microsoft Certified Azure SEA, Microsoft Certified Azure Administrator Associate or DLA approved CE. • **Must have IA and Computing Environment Certifications PRIOR to starting** **Other Preferred Job Specific Skills** • Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013. • Applies standard methodology, techniques, procedures and criteria. • Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. • Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant. • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. • Exceptional customer service skills. • Advanced experience with Citrix, SAN storage systems, VMware (vCenter) **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 84,200 to 105,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.