Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

Job Title: IT Support Specialist Level 1

Location: On-Site, Snowbird Resort

Status: Hourly, Full-time, Year-round

Department: Information Technology

SUMMARY:

Join our team at Snowbird as an IT Operations Support Specialist Level 1, where you’ll play a key role in maintaining and supporting the employee experience and technology operations that keeps our resort running smoothly. You’ll provide first-level technical assistance, troubleshoot hardware and software issues, and ensure seamless connectivity and productivity across the resort. This is a hands-on role ideal for someone with a passion for technology, skiing/snowboarding and the outdoor lifestyle.
 

WHAT YOU’LL DO:

Collaboration: Work closely with other IT team members and departments to identify recurring issues and recommend improvementsTechnical Support: Provide first-level support to end users across multiple departments at the resort and off-resort officesHelp Desk Management: Respond to and resolve IT support requests via help desk software, phone, email, and in-person interactions, ensuring timely resolution of technical issuesHardware Troubleshooting: Diagnose and repair issues with computers, point-of-sale (POS) systems, printers, scanners, handheld devices, gates, and other resort equipment on-mountain and base village areaUser Support: Provide support for Microsoft Office Suite, resort-specific software, and other applications used by staffTicketing Systems: Troubleshoot and support electronic ticketing and RFID gate systems to ensure smooth guest check-in and lift accessNetwork Monitoring: Assist with monitoring the resort’s network infrastructure, including Wi-Fi, to ensure optimal performance for guests and staffSystem Maintenance: Perform routine maintenance on hardware and software systems, including updates, backups, and troubleshooting operational issuesDocumentation: Create and maintain detailed support operation documents of support tickets and IT issues, as well as documentation of system configurations and proceduresOn-call Support: Participate in on-call rotation and available for on-call shifts, especially during peak season, to provide urgent technical support
 

WHAT YOU NEED TO GET THE JOB DONE:

Education: Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).Experience: 1-2 years of experience in an IT support role, preferably in a customer-facing environment.Skiing or Snowboarding: Ability to ski or snowboard to on-mountain locationsWorking Days: Ability to work weekends and holidays based on the resort operating hoursTechnical Skills:Basic knowledge of Windows and Mac OS operating systemsBasic understanding of Microsoft Office Suite and administrationFamiliarity with networking concepts (Wi-Fi, LAN, VPN)Experience with POS systems and hardware troubleshooting
 Problem-Solving Skills: Strong analytical and troubleshooting abilitiesCommunication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staffCustomer Service: Ability to remain calm and provide excellent customer service in high-pressure situations.Physical Requirements: Ability to lift and transport IT equipment (up to 50 lbs), and work in varying weather conditions around the resort
 

WHY WORK HERE

Competitive wage and benefits packageOpportunities for professional development and trainingWork in a dynamic and scenic outdoor environmentSnowbird season pass and comp ticket benefitsDiscounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employeesAvailable medical, dental, vision and accident insurance – benefits are available based on position and are subject to change401k with company matchDiscounts with Powdr partnersFree transportation to work: UTA Bus, departmental rideshare vans, and employee shuttle vans

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

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Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!