IT Support Manager (APAC) Overview: Reports into Director, Worldwide IT Support and responsibilities include leading regional IT staff, end user support, network support and provide test development, automation and support for subcontract manufacturing sites. Responsibilities: Management Responsibilities: + Provide technical expertise and supervise the daily activities of the regional IT staff and vendors. + Ensure satisfaction of customers with service offerings honouring SLAs. + Manage regional IT projects. + Manage IT purchases for the region and worldwide IT Purchase Requisitions and POs. + Primary IT escalation manager for business leaders in the region. + Supervise problem resolution activities and software upgrades. + Assist in IT governance activities including SOX governance, ISO certifications and compliance. + Enforce adherence to change control process and other IT processes. Regional IT Support + Manage end user IT Support activities. + Monitors virtual environments including Host systems, Server VMs, Virtual Desktops for upgrades, repairs and proactive software maintenance. + Manage Enterprise grade compute, storage, networks and virtualized environments. + Monitor all servers both physical and virtual on a daily basis through manual and programmatic methods to identify, diagnose and resolve anomalies. + Monitor and enforce software compliance as applicable. + Create and maintain comprehensive documentation for all implemented servers and systems for ease of operation, maintenance and identification. + Support Windows and Linux systems, business applications, and voice and data communication systems. + Other duties as assigned. Competencies: + Ability to work independently maintaining, monitoring and enforcing server/system policies. + Ability to effectively communicate complex ideas to key stakeholders, technical and non-technical employees at all levels of the organization. + Strong analytical skills, with the capability to resolve issues in a timely and structured manner. + Ability to effectively prioritize and execute tasks within a dynamic environment. + Ability to demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas. Requirements: + MS, Electronics Engineering or equivalent or higher; + 10+ years’ experience in IT hands-on roles and 5+yrs of IT Management experience. + Experienced with Semiconductor R&D support and sub-contracting vendor support. + Expert knowledge of Microsoft Active Directory, Group Policy, Exchange, VMware, Windows Server system, RDS, AD Domain services CLI tools, PowerShell, EMC Storage, and Cisco Networking. + Windows Server 2008/2012/2016/2019, Microsoft Exchange, IIS, SQL server. + VMWare VSphere 7, Microsoft Hyper-V and related management tools. + Programming languages: Windows power shell, perl, utilities, and scripting. + Experience with Storage Area Network design, installation, and management. + Operational experience with enterprise monitoring solutions such as PRTG. + Dell VRTX, Cisco UCS, Nutanix and other server technologies. + EMC and Dell storage systems + Knowledge of delivering Windows core services: + AD (including GPO), Exchange, DNS, DHCP, DFS, file and print services in a multiple AD Forest environment running on Windows 2003 through Windows 2019. + Other technologies and platforms in use: + Palo Alto firewalls + Cisco Unified Communications (UC) for VOIP, Video Conferencing and WebEx + Commvault or other enterprise grade backup platforms + SCCM or other desktop management solutions + Ticketing systems such as ServiceNow for tracking issue and problem resolution and change management. + Backup and disaster recovery tools. + Available for international travel up to 25% of the time. Additional Desired Capabilities: + Knowledge of English and Mandarin is required for regional IT support. + Operational focus on developing and maintaining service delivery processes and procedures to meet qualitative and quantitative service deliver goals in a leadership capacity. + Proven ability to develop and improve the IT Service delivery at all layers. + Knowledge of industry best practices. + Effectively communicate, cooperate and collaborate across both organization and our vendors