Description Robert Half Technology is seeking an IT Support Engineer to join our client, a growing company with approximately 400 employees globally. This IT Support Engineer role will primarily support employees based in California, ensuring seamless IT operations and troubleshooting technical issues in the Mountain View office. This IT Support Engineer is a long term contract opportunity and is at least 3 days onsite. The responsibilities for the IT Support Engineer are below. The IT Support Engineer will be supporting a full MAC OS environment. Key Responsibilities: + Provide Level 1-2 IT support for onsite employees, including executives. + Act as the primary IT support for the Mountain View office (right off El Camino). + Handle onboarding and offboarding by configuring necessary applications and devices. + Support and troubleshoot SSO authentication issues. + Assist employees with macOS support (99% of the company uses Macs). + Manage IT orientation for new hires. + Troubleshoot Google Workspaces (Google Drive), Slack, Jira, Zoom, and Salesforce issues. + Provide support for Zoom conference room setups and troubleshooting. + Work closely with the Level 3 IT professional in Vallejo for escalations. + Ensure adherence to SLAs and collaborate with the MSP for outsourced IT services. + Assist with executive support as needed. + Potential to work with Okta integrations and DevOps-related tasks. Requirements Requirements: + 3-4 years of experience in IT support. + Strong experience troubleshooting macOS environments. + Familiarity with cloud-based systems (AWS, Google Workspaces, Salesforce, etc.). + Experience with SSO troubleshooting and user authentication. + Excellent customer service and problem-solving skills. + Ability to work onsite Tuesdays and Thursdays (Anchor Days) plus one additional day. Preferred Skills: + Experience with Okta integrations. + Some DevOps experience is a plus. + Previous experience providing executive IT support. This is a fantastic opportunity to work in a fast-paced, cloud-first environment with a global team. If you have a passion for IT support engineering and enjoy solving technical challenges, apply today! Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .