TURN BHS is a non-profit organization whose mission is to improve people’s lives and instill hope by providing cost-effective community-based mental health, drug and alcohol recovery, and housing services. We continually seek new and improved ways of serving our clients and communities.

JOB SUMMARY
 IT Support Engineer will be responsible for providing expert solution knowledge within the TURN BHS IT technology stack consisting of hardware, software, business implementations, recommended practices, maintenance of live applications, and process design. A robust knowledge of hardware, software, and business applications pertaining to Office 365, HRIS, EHR, HCIS, and Healthcare IT is expected for success in this role. The IT Support Engineer is also responsible for contributing to the growth and development of the Information Technology team.

RESPONSIBILITIES
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Consult, design, and implement on broad solution functionality in TURN BHS EHR systems and database-based applications.Participate on solution development projects.Responsible for build and testing of IT system changes.Responsible for maintaining business systems report functionality during IT system upgrades and maintenance activities.Responsible for providing technical architecture/process flow diagrams of TURN BHS business processes.Responsible for presenting routine technical overviews of custom reports, custom code-walkthroughs, stored procedures, and DB solutions pertaining to TURN BHS IT managed implementations.Responsible for functional requirements and analysis of TURN BHS led solutions.Participate with stakeholders to understand and execute the scope of the engagement and in the change control protocols.Identify and measure improvement opportunities.Develop and cultivate stakeholder relationships.Participate in continuous learning opportunities to grow solution expertise.Create/Implement process improvement solutions pertaining to TURN BHS business needs.Comply with all TURN BHS and program rules, policies, and procedures including HIPAA standards.

QUALIFICATIONS

BA/BS required or equivalent experience in lieu of degreeAt least 2 years of experience in implementing IT solutions to healthcare organizations or similarExperience in solution benefits identification, development, and reportingAdvanced computer skills, including proficiency with Microsoft E3 and E5 SuiteDemonstrated competency in at least one of the following scripting languages: Perl, PHP, or PythonDemonstrated competency in PowerShellKnowledge of EHR solutions for which they are assignedKnowledge of PII/HIPAA/HI-TECH rules and regulationsFamiliarity with scripted solutions using REST/SOAP protocolsExperience with Microsoft O365 and AzureExperience with Active Directory, Azure/Entra ADStrong problem-solving skillsExcellent communication skillsEffective teamwork abilitiesEnjoys work in an office environment and in the field working with diverse populationsAbility to work independently and effectively collaborate with a teamAbility to communicate clearly, both in writing and orally, with employees, management, and othersHighly organized, thorough and able to self-monitor work for qualityAbility to follow instructions, timely respond to management, and enjoy working in a fast-paced environmentAbility to problem solve, set priorities, and react appropriately to emergency situations

PHYSICAL REQUIREMENTS
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

SeeingHearingSpeakingStooping/BendingWorking in cramped spacesMoving around officeMoving between offices/clientsPushing/pulling/dragging itemsUsing hands/fingersSitting for long periods of time

I can perform the above job duties:

Without accommodationWith accommodation. If so, please specify:

OTHER DUTIES
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.