Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Genedata , one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact . You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. The biopharmaceutical industry is undergoing a digitalization revolution, adopting data-driven R&D approaches to develop innovative therapies quicker. Genedata’s market-leading enterprise software is fueling this revolution, enabling leading biopharma, biotech, and CRDMO companies worldwide to automate processes and leverage biopharma R&D data analytics so they can find breakthrough therapies faster. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D. Learn about the Danaher Business Syste m (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. About the Role The Technical Account Manager ( TAM) is an Engineer which supports the installation and life cycle of Genedata Platforms at customer sites and in the cloud. The TAM is responsible for installing, maintaining, and updating Genedata Platforms and contributing to technical, quality, and process documentation. The TAM role is accountable for all the technical configuration of new systems for customer rollouts and on-going support and troubleshooting. This is a full DevOps role requiring someone with knowledge of the entire tech stack from Infrastructure to application in cloud environments This full-time position is based at our office in either Lexington, MA or San Francisco, CA. There may be occasional travel required. The salary range for this role is $75,000 to $95,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. This position reports to the Head of Operational IT and is part of the Operational IT Team In this role, you will have the opportunity to: + Install and manage cloud installations of Genedata products for customers. + Drive efficiency through cutting edge automation of Managed IT tasks across all Genedata applications. + Deliver managed services to the highest level of security and professionalism. The essential requirements of the job include : + Degree in Computer Science (or related field) + Deep Experience of AWS and cloud computing infrastructure combined with, full-stack support + Experience of DevOps and ability to work in a cross regional team. + Desirable: Experience of coding languages and tools: Javascript, Python, Kubernetes, Ansible, Terraform/Open Tofu, AWS AMIs, datadog monitoring + Desirable: Experience of Ticketing systems (such as Jira service Management), understanding of ITIL processes in a managed support/DevOps setting What We Offer Genedata is on a mission to accelerate the pace of biopharma R&D. Our enterprise software solutions digitalize and automate lab operations so scientists can discover insights faster, push scientific boundaries farther, and drive change right now. With over two decades of success due to closely-knit teams of scientists, software engineers, and business experts, Genedata has become the market-leading provider of enterprise software solutions for biopharma R&D. Each employee is encouraged to contribute to the operations and evolution of the company. Our collective expertise in scientific R&D informatics, combined with our open and scalable software platform, makes us the essential technology for the operations of top biopharma companies and innovative biotechs worldwide. We are headquartered in Basel, Switzerland and have subsidiaries in the US, Germany, UK, Japan, and Singapore. Genedata offers an attractive Total Reward Package comprised of a competitive salary and attractive benefits in return for your contribution to our success. As an equal opportunity employer, Genedata proudly celebrates diversity and believes in an inclusive workplace. Genedata , a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.