ENVIRONMENT: A leading company in Mining Tech seeks a highly ambitious IT Support Desk Technician to join its 24/7 IT Helpdesk team. The role involves monitoring, troubleshooting, and resolving IT-related issues across remote sites and cloud applications. The ideal candidate should have strong technical expertise, excellent troubleshooting skills, and the ability to provide exceptional support in a fast-paced environment. Applicants will require 1-3 years’ work experience in IT Support, Helpdesk, or Technical Support and your skills should include RDP, AnyDesk, TeamViewer, VNC, Jira, ServiceNow, Freshdesk, Zendesk, Azure AD, Google Workspace, Office 365, etc.   DUTIES: General IT Support & Monitoring Provide 24/7 Helpdesk Support & System Monitoring (Shift Work). Conduct constant site checks to ensure remote/cloud connectivity. Monitor the system, traffic flow cameras, and equipment status. Track on-site PCs and network devices using Zabbix. Dispatch Field Support Technicians (FSTs) for unresolved on-site issues.   Remote IT Support & Troubleshooting – Resolve technical issues remotely without the need for on-site presence. Manage tickets, reprint tickets, and update records. Remove vehicles from the system if scanned incorrectly. Restart, open, and stop critical applications as required. Configure printer drivers, settings, and troubleshooting printers. Manually open boom gates and adjust system settings for vehicle access. Configure and support Connect, Weighbridge, and Security applications. Push and pull data on the server and troubleshoot database-related issues. Test weight indicators and ensure system accuracy. Generate and compile reports (Hourly, 12-hour, Monthly Weighbridge Reports). Monitor site uptime and coordinate with FSTs for hardware-related issues (e.g., printer paper jams, router failures, boom gate malfunctions). Diagnose and resolve IT issues proactively before escalating to on-site technicians.   Cloud Support & User Management – Manage User Access & Security Roles across web, mobile, and on-site applications. Setup and manage users, drivers, and vehicles in the system. Assist with password resets, account troubleshooting, and authentication issues. Manage order lifecycles (Create, Close, Open, Extend Orders). Setup and configure related organizations (Hauliers, Customers, Suppliers, Locations, Products). Export and distribute critical reports (Order, Weighbridge, Customer, Supplier Reports).   REQUIREMENTS: (Preferred but not mandatory if you have IT certifications and network certifications) – Certification in IT, Computer Science, Networking, or related field. Certifications in CompTIA A+, Network+. ITIL, Microsoft, Cisco CCNA (a plus). Zabbix Certification or Monitoring tools Certification.   Experience/Skills – 1-3 Years’ experience in IT Support, Helpdesk, or Technical Support. Experience with remote desktop support tools (RDP, AnyDesk, TeamViewer, VNC). Experience with ticketing systems (Jira, ServiceNow, Freshdesk, Zendesk, etc.). Prior exposure to Weighbridge, Security Systems, or Logistics Software (Preferred). Technical Skills & Knowledge. Strong Windows Administration & Troubleshooting (User Management, Permissions). Basic knowledge of Linux & Networking (VPN, Routers, LAN/WAN, Firewalls). Experience with Zabbix or other network monitoring tools. Basic SQL (Push/Pull data from the database, queries for reports). Printer configuration & troubleshooting (Network Printers, Drivers). Understanding of cloud-based IT systems (Azure AD, Google Workspace, Office 365).   Additional Skills (Nice to Have) – Interest in Programming. Experience with PowerShell or Bash scripting for automation. Familiarity with API integrations. Experience handling Microsoft Power BI for reporting.   ATTRIBUTES: Strong analytical and problem-solving skills to resolve IT issues efficiently. Excellent communication skills to assist users with technical problems. Ability to work independently and prioritize tasks in a fast-paced 24/7 environment. Attention to detail when compiling reports and monitoring systems. Team player mindset, able to collaborate with on-site Technicians and remote users.