Description & Requirements

The role:

The Associate position at Bain is a technical support role that is responsible for providing assistance to employees with IT-related issues and problems. The Associate will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems. They will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, and supporting the development of end user training programs. This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.

Responsibilities:

Serve as the primary contact for IT related problems and issues for Bain employeesInstall, configure, and upgrade software and operating systemsInvestigate, troubleshoot and resolve hardware and software problems on computer systemsMaintain accurate inventory database, repair log and activity logEnforce TSG guidelines and policiesManage user accounts and set permissionsCoordinate off-site repairs with external vendorsWork with other TSG staff to test new applications and upgradesSupport development of end user training programs

Requirements:

Associate's/Bachelor’s degree or an equivalent combination of education, training and experience 0-2years of experience in corporate environment with focus on technical support or customer service role Good command of English Interest and aptitude in technology and technical issuesGood communication skills with focus on customers and members of the team, display a confident and self-motivated approachStrong time management and prioritization skills in a multi-tasking environmentAbility to work well in a team environment, support other members of the TSG team as they support our customers