Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.

Let's talk about the role:

Utilise the BMC ticketing portal for logging, accurate reflection of caller requests and assigning / escalating issues where neededProvide on-site and remote technical support to End-Users for break fix or maintenance activities.Provide onsite and remote support for IT Security break fix cases. Provide onsite Manufacturing support for break fix related issues. Get involved in Manufacturing projects.Provide on-site, telephone and remote support, taking ownership, accurately diagnosing and rectifying user hardware & software issues in accordance with documented procedures & to documented Performance indicator levelsProvide Active Directory (AD), MS Exchange, o365, InTune, OKTA administration, Telephony support (e.g., Teams Phone, Teams Rooms, MaxHub, Polycom, Video Conferencing systems), Global Protect VPN, End-User devices (laptops, desktops, macbook + mobile devices) and etcAssist in maintenance of network infrastructure under direction from the Network Operations group, including the patching of network ports, identifying faulty LAN port or WiFi Aps and etcInvolve in Employee on-boarding and Employee off-boarding activitiesInstallation of new services to desktop users via remote tools or via on-site office serviceProvide software application support on both Standard Operating Environment (SOE), office automation products and other application needs (ie Oracle ERP, TIPTOP ERP)Assist in other IT projects as and when required by managementProvide assistance with regular Compliance & Security reviewsTracks and maintain IT inventoryComplete audit and review activities on ResMed IT systems (ie AD, SCCM, BMC ticketing system)

Let's talk about you:

Experienced working in Customer facing, Digital platform (live platform) and Manufacturing environmentCustomer focused with strong organizational skillsMicrosoft operating systems / applications experiencePreferredExperienced professionalsFlexible with work times for e.g. from 7:00 a.m. till 7 p.m.Team focused & strong inter-personal skillsSelf-motivating & willing to take ownershipAbility to manage time & workload effectivelyDynamic & willing to learnA must to be able to converse verbally and in writing for Chinese languageAble to converse in English verbally and in writingAble to communicate in multiple languages would be a plus

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.