Company Description

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

 

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

 

Job Description

Reporting to our VP of IT, you will create impact within our global IT team. You will help ensure the smooth operation of our internal IT services, providing internal support to our global Jellyfish community. You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.

Your primary responsibilities will include:

To provide IT support to all users onsite and globally via our Service Management ToolDeliver a high level of customer service when assisting staff in resolving IT issuesAssess and purchase new and replacement hardwareTest, troubleshooting and adjusting information systems to operateProvide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative CloudTo provide 1st - 3rd line IT support to all users onsite and globally via our Service Management ToolManage new starter and leaver process/administrationProduce and maintain departmental procedures, checklists for tasks and FAQ sheetsComplete daily checks, such as system backups, network devices and meeting room kit ensuring records of checks are maintainedPropose new ideas on how to improve departmental processesEnsure skill base is kept up to date, including passing any applicable technical examsManage ad-hoc project work,Maintain meeting room hardware and provide on-site support for meetingsManage the onsite network infrastructure

QualificationsMinimum of 2 years of helpdesk experienceEnglish and SpanishExperience using Microsoft Windows 10 -11 desktop operating systemsExperience using MacOS desktop operating systemsCan demonstrate excellent problem-solving skillsYou seek and implement solutions to streamline and automate processes.You demonstrate empathy and adapt your approach to connect with individuals from diverse backgrounds and experiences.You're good at adapting strategies and plans to navigate unforeseen circumstances.When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

 

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

 

Additional Information

 

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.