IT Supervisor Senior (Current CTM Employees Only)
City of Austin
Position Information Position Information Posting Title IT Supervisor Senior (Current CTM Employees Only) Job Requisition Number COA092950 Position Number 108278 Job Type Full-Time Division Name Communications & Tech Mgmt Minimum Qualifications Education and/or Equivalent Experience:
Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years
Licenses or Certifications: None Notes to Applicants Position Overview:
Oversees the daily operations of the Network, Infrastructure & Operations (NIO) – Local Area Network (LAN) team, ensuring that the COA Enterprise LAN runs efficiently and securely. You will manage and mentor IT staff members, coordinate with other departments to align technology with business needs, and lead projects that improve COA IT infrastructure. Additionally, the position is responsible for troubleshooting complex technical issues, implementing IT policies, and staying updated on technological advancements to guide strategic decisions. Position will require on-site presence as needed, and on-call rotation.
About the Department: The City of Austin Communication and Technology Management (CTM) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.
This position has been designated as a Essential Employee. Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In the event of a designated emergency, these positions will be called back or retained to assist with operations and recovery. Essential employee schedules will be modified based on extraordinary situations or emergency conditions and may be assigned to report to a designed work site. The designated work site will be a location of city-owned or City-leased space to which an employee would traditionally be assigned and report for work, if not teleworking.
Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.
NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.
All interviews are being conducted virtually via Microsoft Teams.
Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.
Fair Labor Standards Act: This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.
Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $42.26 – $54.93
Hours Standard business hours with onsite presence as needed. And On-call rotation. Job Close Date 01/06/2025 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Road, Austin, Texas Preferred Qualifications Experience leading and managing a network infrastructure team Experience diagnosing and resolving complex technical issues within the IT environment, with a strong expertise preference in Cisco and Meraki technologies Experience managing a network infrastructure upgrades or implementation projects. Ability to travel to more than one work location
Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Provides advanced technical leadership on integrating complex existing or new information system technologies Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service Lead the coordination and participation with other City departments, project teams and agencies Develops training programs, guides and trains staff on work procedures and operating instructions Develops and prepares management and productivity reports, studies and analyses Prepares operating budgets and reviews ongoing expenditures Develops short and long range goals and monitors performance results Prepares, reviews and approves documentation for procurement Ensures compliance with City of Austin personnel, security and department procedures Researches complex commercial products for possible use
Responsibilities- Supervision and/or Leadership Exercised:Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal
Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.Knowledge of budget processes
Knowledge of budget processes Knowledge of current IT systems and data systems technology, security, operations and practices Knowledge of management and supervisory principles and practices Skills in organizing work effectively and efficiently Skill in understanding the organization and operation of the city and departments as necessary Skill in conducting hardware and software evaluations, performing selection and acquisition functions Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance Ability to read and interpret standard accounting and financial reports Ability to conduct research and analyze and interpret research findings Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations Ability to assign and direct the work activities of assigned personnel Ability to understand complex program structure, strong analysis and problem solving skills Ability to communicate effectively, both orally and in writing
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years
Licenses or Certifications: None Notes to Applicants Position Overview:
Oversees the daily operations of the Network, Infrastructure & Operations (NIO) – Local Area Network (LAN) team, ensuring that the COA Enterprise LAN runs efficiently and securely. You will manage and mentor IT staff members, coordinate with other departments to align technology with business needs, and lead projects that improve COA IT infrastructure. Additionally, the position is responsible for troubleshooting complex technical issues, implementing IT policies, and staying updated on technological advancements to guide strategic decisions. Position will require on-site presence as needed, and on-call rotation.
About the Department: The City of Austin Communication and Technology Management (CTM) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.
This position has been designated as a Essential Employee. Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In the event of a designated emergency, these positions will be called back or retained to assist with operations and recovery. Essential employee schedules will be modified based on extraordinary situations or emergency conditions and may be assigned to report to a designed work site. The designated work site will be a location of city-owned or City-leased space to which an employee would traditionally be assigned and report for work, if not teleworking.
Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.
NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.
All interviews are being conducted virtually via Microsoft Teams.
Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.
Fair Labor Standards Act: This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.
Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $42.26 – $54.93
Hours Standard business hours with onsite presence as needed. And On-call rotation. Job Close Date 01/06/2025 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Road, Austin, Texas Preferred Qualifications Experience leading and managing a network infrastructure team Experience diagnosing and resolving complex technical issues within the IT environment, with a strong expertise preference in Cisco and Meraki technologies Experience managing a network infrastructure upgrades or implementation projects. Ability to travel to more than one work location
Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Provides advanced technical leadership on integrating complex existing or new information system technologies Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service Lead the coordination and participation with other City departments, project teams and agencies Develops training programs, guides and trains staff on work procedures and operating instructions Develops and prepares management and productivity reports, studies and analyses Prepares operating budgets and reviews ongoing expenditures Develops short and long range goals and monitors performance results Prepares, reviews and approves documentation for procurement Ensures compliance with City of Austin personnel, security and department procedures Researches complex commercial products for possible use
Responsibilities- Supervision and/or Leadership Exercised:Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal
Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.Knowledge of budget processes
Knowledge of budget processes Knowledge of current IT systems and data systems technology, security, operations and practices Knowledge of management and supervisory principles and practices Skills in organizing work effectively and efficiently Skill in understanding the organization and operation of the city and departments as necessary Skill in conducting hardware and software evaluations, performing selection and acquisition functions Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance Ability to read and interpret standard accounting and financial reports Ability to conduct research and analyze and interpret research findings Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations Ability to assign and direct the work activities of assigned personnel Ability to understand complex program structure, strong analysis and problem solving skills Ability to communicate effectively, both orally and in writing
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Supervisor include graduation with a Bachelor's degree from an accredited college or university plus one (1) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years. The minimum qualifications for the IT Supervisor Sr., include graduation with a Bachelor's degree from an accredited college or university plus two (2) years of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet the minimum qualifications for either position? Yes No * Are you currently a CTM employee? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check * Describe in detail, your experience leading and managing a network infrastructure team.(Open Ended Question)
Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Describe your experience diagnosing and resolving complex technical issues within the IT environment, include in detail your expertise with Cisco and Meraki technologies.(Open Ended Question)
* Detail your experience managing a network infrastructure upgrade or implementation project. How did you plan, execute, and oversee the project while minimizing downtown? Explain in detail.(Open Ended Question)
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