**The Role:** Logitech is looking for an IT Service Support Intern to provide IT support and training to our end-users across India and other regions. The role requires a service-oriented mindset, along with creativity in problem-solving. We are seeking an individual who is open, flexible, and a strong communicator. If you enjoy participating in projects and tackling challenges, this is an ideal opportunity for you. The IT Employee Experience & Services Team is a global team that collaborates with other departments to support end users and IT equipment at Logitech sites. **Your Contribution:** Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will: + Provide IT service support, guidance, and training to end-users for various IT devices, applications, or processes. + Troubleshoot hardware and software issues both locally and remotely. + Conduct IT onboarding activities for new employees. + Assist in the discovery of new IT business tools to support our business users and internal IT teams. + Collaborate with internal IT teams on system testing, integration, and maintenance. + Participate in product testing with business groups. + Seek, suggest, evaluate, and implement process and technology improvements. **Key Qualifications:** To be considered, you must bring the following minimum skills and behaviors to our team: + Experience in end-user desktop support + Proficiency in troubleshooting Windows 11, M365 and MacOS + Knowledge of Google Workspace + Strong communication skills, with comfort in working with various stakeholders + Good knowledge of hardware installation, cabling, and troubleshooting + Troubleshooting skills for bug identification and resolution + Strong customer service skills + Excellent teamwork skills + Ability to work independently within a remote team + Fluent in English **Additional Preferred Skills:** + Knowledge of MS Intune, Apple MDM Device Management software, ServiceNow, or similar tools + Familiarity with advanced printer/peripheral device troubleshooting and patch management + Project management/design thinking skills **Education:** + Obligation to complete high school education + Currently pursuing an IT diploma/college or seeking a first IT-related experience