Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The STL IT Service Specialist position’s main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.

Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.Aid in the maintenance of local technology in order to increase reliability, security, interoperability, efficiency of customer work while reducing costs.Understand and effectively discuss services and software provided by IT ServiceCapture feedback and evaluate impact of IT Service offeringsAssist in preparing and deploying laptops for staff, including configuration and imaging of laptopsSupport a variety of operating systems and vital applicationsAssist with hardware and software asset tracking and inventory managementCoordinate the repair and maintenance of office printers and computing equipment with outside vendorsAssist with on-site technical support at special events, including staff meetings and customer meetings, etc.Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issueMaintain configurations of all notebook and desktop computer systems according to established BCG requirementsAssist with the documentation and updating technology related instructions/procedures/knowledge articles as requiredRepair video conference and telecommunications systems as neededMaintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunitiesParticipate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCGAchieve annual goals and objectives, developed in agreement with IT Service organization and local managementAssist with general office projects as needed

At BCG, IT Specialists are:

Great teammates. They help team members achieve more when they’re around. They are not afraid to pitch in to get a job done and are proactive in helping their colleagues.Professional. They can deal with all levels of an organization and provide an extremely professional impression of themselves and the company.Organized. They thrive in a highly organized environment where they can build and improve processesService focused. Impressing both our internal and external clients is a priority. Our office IT group flourishes with first rate customer service and good communication skills.Hands on. They enjoy picking up tools to make and fix things. Whether it’s digging in to fix a computer or helping to rearrange the office, they are driven to do what is needed.

You’re good at

Commitment to customer service and needs of the entire BCG Los Angeles user communitySolid communication skillsDisplays self-starting demeanor, resourcefulness and integrityReliable and harmonious team member; displays consideration and respect for othersDisplays tact, diligence, and the ability to handle stressful situationsDemonstrates competence and character that encourages trustCommunicates optimally with the management groups and technical staffAble to work independently, exercising outstanding judgment and initiativeDemonstrates solid ability to identify, analyze and solve problemsAble to respect all BCG information as personal and confidentialFocuses on continuous learning to further IT knowledge and career developmentAbility to connect with collaborators and work in a team environmentMeticulous attention to detailUpholds strong time management skillsAbility to follow established procedures/standards

What You'll Bring

Bachelor’s degree preferred2 years experience in an equivalent roleExperience assessing issues with Windows 10, Office Suite, Internet Explorer, VPN/network connectivityAbility to diagnose problems and provide solutions and/or advance to the appropriate expertise areaBasic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administrationSolid understanding of MS Office products, including Outlook, PowerPoint, Word and ExcelExcellent customer service skillsStrong organizational skillsAbility to multi-task and handle tasks with varying prioritiesGood judgment and problem-solving skillsProactive with a commitment to customer satisfactionAbility to lift and carry objects, such as equipment and furniture; basic tool use

Who You'll Work With

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues. 

Additional info

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

We expect total annualized compensation for Seattle based employees to be approximately the following:

Base salary between $70,000 - $86,000; placement within this range will vary based on experience and skill levelAnnual discretionary performance bonus between 0 - 12%5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting periodFirst year annualized target total compensation: $77,910.00  - $95,718.00

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.**That’s zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and childrenLow $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugsDental coverage, including up to $5,000 in orthodontia benefitsVision insurance with coverage for both glasses and contact lenses annuallyReimbursement for gym memberships and other fitness activitiesFully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) planPaid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursementGenerous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
BCG is an E - Verify Employer. Click here for more information on E-Verify.