About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $116,500.00 - $139,000.00 (Amount based on relevant experience, skills, and competencies.)

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, and enhances customer and employee experiences while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.

**Must be eligible to work in the US without sponsorship

About This Job

The main purpose of this job is to be the owner of the IT Lending product/product line and the associated IT services, and partner with the Business Line Product Manager to integrate and organize business and technical aspirations into executable strategy. The Lending product domain includes the complete lending lifecycle from origination to servicing. 

Essential Functions

Accountable for the technical strategy and architecture designs that realize the joint business and IT feature set, associated services, and required level of product and service quality.

Orchestrate technology change lifecycles in the product or product line that sustains the technical viability of the product and advances the core features in accordance with strategy. 

prepares the annual technology product budget and collaborates with the BLPM regarding cost recovery for the technology and service expenses associated with the product.   Manages the total cost of ownership (TCO) of the product/product line.

Monitors the service quality outcomes for their areas of responsibility, reports on service activity to the BLPM, and orchestrates improvements as necessary to meet the negotiated service levels.

Conduct market research in collaboration with bank product owner(s) to inform technology strategy

Lead IT efforts in partnership with the business to evaluate new technologies and providers that support the product.  Collaborate with the Business Line Product Manager (BLPM) to integrate and organize business and technical aspirations into executable strategy. 

Provide oversight and regular reporting of product and service change initiatives, including business case development and sizing.  Produces and maintains comprehensive Service Plan for product/product lines.

Conduct and participate in the analysis of business processes and functional requirements

Manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing and release

Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

Communicate decisions, priorities and relevant information to team members effectively

Support budget management, planning and expenditure

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Strong knowledge of agile SDLC, communication and change leadership principles and practices, and vendor management and contract negotiation tactics

Solid knowledge of product management best practices, functional design and application delivery methodology

Working knowledge of design thinking, APIs and integration concepts, big data and UI/UX design

Experience with budgeting for operating expenses and capital investments

Strong business relationship management skills

Strong strategic development and technical design skills

Service planning skills

Deep working knowledge of IT products, services, policies, processes, and organization

Advanced problem-solving skills for complex situations

Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

Ability to drive results and balance management of organizational risk and meeting goals of the business

Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

Bachelor’s degree in Information Technology or related field, or equivalent combination on education and experience required

6+ years IT experience required

4+ years technical product or project management experience required

3+ years leadership/supervisory experience required

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the IT Service Owner job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be ass,ociated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $116,500 to $139,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut, Kansas City, Missouri 64106

Time Type:

Full time