Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

This role involves working with various business functions, making it an excellent opportunity for someone who wishes to grow with the company, collaborate with multiple business users, and contribute significantly.

This position is in our Noida, India location.

3 days in office required every week/ Flexible days Work hours: 3:00 PM – 00:00 AM IST/ Flexible

Essential Duties and Key Responsibilities:

 

ITIL Process Operations: Drive the adoption of ITIL processes, policies, and procedures across the enterprise based on the ITIL framework. Document ITIL Processes and execute assigned processes procedures and related activities. Reporting and Dashboards: Support the Process Owners to gather data for metrics and analytic reporting. Be willing to incrementally take on difficult duties of Service Operations Management and create and maintain reports and dashboards to provide real-time insights into service management and operational efficiency. User Training and Support: Utilize and participate in creation of Knowledge Base (KB) articles). Develop and maintain end user documentation for the ITSM Processes and tools. Facilitate ITSM meetings (Change Advisory Board, quarterly Service Reviews, Major Incident Reviews, Problem Reviews)

 

The Essentials                                                                  

Bachelor’s Degree or equivalent education Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork. Must be open to flexible working hours/shifts

 

Desired Skills

ITIL Processes knowledge (Major Incident Management & Change Management) ITIL4 Foundation certification ServiceNow/ITSM tool end-user experience

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      

Disability Accommodation  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com