The IT Service Desk Technician provides first-line technical support to end-users, resolving IT-related issues and inquiries through various channels, such as phone, email, or ticketing systems. They play a critical part in ensuring smooth and efficient IT operations and delivering exceptional customer service to internal users.
What You'll Do Incident and Request Fulfillment: Manages incidents and requests according to ITIL standards, ensuring proper classification and meeting target SLAs. Technical Support: Provides customer-service focused technical support to internal customers. Troubleshoots and resolves issues related to laptops, networks, AV systems, printers, and more. User Provisioning and Inventory Management: Manages user provisioning and deprovisioning, including accounts, equipment, and data handoff. Ensures the accuracy and optimization of hardware and software inventory. Cloud Application Management: Assists in the management of cloud applications such as GSuite, Zoom, Okta, and more. Process Improvement and Documentation: Identifies opportunities for improving internal IT processes and takes initiative to implement enhancements. Develops comprehensive documentation related to IT processes and end-user knowledge base. Who You Are Deep knowledge of and troubleshooting experience with macOS and Windows 10. Experience troubleshooting enterprise LAN and Wifi networks. Customer service experience. Strong technical knowledge of computer hardware, software, and operating systems. Excellent problem-solving and analytical skills to diagnose and resolve technical issues. Detail oriented and a passion for learning new technologies and skills. Be comfortable working as part of a team and independently. Even Better If You Have… 2 + years experience providing technical support in a corporate environment. Experience with scripting languages including bash, powershell or python. Experience with MDM solutions such as Kandji or Intune. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company NYC Pay Range$50,000—$60,000 USDAbout DISCODISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
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We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.