This position provides first level customer support to the various hospital communities in relation to department call center functions. The incumbent will assist work group in the role of answering, logging and resolving customer issues.
About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Responsibilities Provides basic help desk support by troubleshooting issues with end user desktop/laptop, printer, copiers and software. Responds to telephone, email, and on line requests for technical support. Opens tickets, and documents interactions with customers utilizing the problem tracking system. Communicates with end users by providing timely written and oral updates. Provides both remote and in-person assistance when needed. Escalates complex issues to the appropriate IT staff. Sets up and configures new workstations, making sure to move all required data from the old workstation to the new one. Verifies that all required applications are in working order. Assists with computer and printing equipment relocations. Performs routine, day-to-day hardware and software maintenance as assigned. Assists with evaluating new software and hardware to determine usefulness and compatibility with existing software and hardware.Utilizes online procedures, solutions, and knowledge databases. Maintains knowledge of current technological developments/trends.Complies with all federal, state, local, and healthcare mandated information security laws, rules, and guidelines.Contributes to team decisions, participates in team meetings and fosters team growth. Interacts with team members and users as needed.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
QualificationsMust possess level of knowledge typically obtained through the completion of an associate's degree in related field or equivalent combination of relevant education, technical, business and healthcare experience.
Requires communication and presentation skills to engage technical and non-technical audiences.
Requires ability to communicate and interact across facilities and at various levels.
PREFERRED QUALIFICATIONS
General knowledge of information technology and healthcare is desirable.
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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