**10489BR** **PRS Facility Location:** Albertville, AL (PRSC Corp HQ) - 001 **Job Purpose:** We are seeking a motivated and detail-oriented intern to join our team and assist with various IT Service Management tasks. This internship will provide hands-on experience in managing and optimizing our IT Service Management platform, specifically focusing on the following responsibilities: **Req ID:** 10489BR **Company Description:** Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube. **Education / Training:** • Currently pursuing a degree in Information Technology, Computer Science, or a related field; • Scripting knowledge; • Strong analytical and problem-solving skills; • Excellent attention to detail and organizational skills; • Ability to work independently and as part of a team; • Good communication skills; • Familiarity with data management and catalog item creation. **Job Title:** IT Service Center/ServiceNow Intern **City:** Albertville **Key Job Elements:** 1. Physical Location Data Cleanup: • Gather and verify active addresses, including latitude and longitude, for all physical locations; • Ensure accuracy and completeness of location data in the ITSM system. 2. Catalog Item Creation: • Develop catalog items based on general requests submitted by users; • Create specific catalog items for different types of password resets. 3. Application Services Review: • Review all application services to ensure the correct assignment groups are associated; • Identify and report on assignment groups that have never had any items assigned to them. 4. Incident Management Support: • Assist in the resolution of incidents by providing data analysis and reporting; • Collaborate with the IT team to improve incident response processes. 5. User Training and Documentation: • Develop user guides and training materials for new catalog items and services; • Conduct training sessions for end-users to enhance their understanding of the ITSM platform. **Qualifications and Experience:** • Basic understanding of IT Service Management (ITSM) principles; • Experience with data visualization tools; • Knowledge of SQL or other database query languages. **EEO:** Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities **Benefits:** + Competitive Salary + 401(k) plan with up to 6% company match (no waiting period with immediate vesting) + Medical/Dental/Vision/Life/Disability Insurance + Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money + Flexible Spending Accounts + Paid Vacation + Paid Holidays + Paid Time-Off (PTO) + Employee Assistance Plan + Education Assistance Program + Employee Recognition Programs + Site specific Production and Incentive Plans + Site specific Step and Skill Level Wage Adjustment Plans + Site Specific Relocation and Sign-on Bonus Programs _*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._ **Job Category:** Administrative / Support / Communications **State::** Alabama