**FULL-TIME** Full-time **LOCATION** CA The IT Provisioning and Logistics Specialist, plays a crucial role in ensuring the smooth delivery and deployment of IT assets across our organization. This position will be responsible for the entire lifecycle of IT equipment, from procurement to disposal. Duties will include managing inventory, configuring devices, coordinating logistics, and providing technical support to end-users . **ESSENTIAL DUTIES & RESPONSIBILTIES** **Provisioning and Deployment:** * Configure and deploy IT devices, including laptops, desktops, and mobile devices. * Provide technical support to end-users during the provisioning process. * Work with team members and other business units to improve processes and procedures through collaboration and constant feedback. **End-User Support:** * Troubleshoot common problems and escalate complex issues to higher-level support teams. * Provide onsite technical support for issues that arise at the MSC. **Asset Management:** * Track and manage IT asset inventory, ensuring accurate records and timely updates. * Manage workloads and workflows through metrics and data driven analysis. * Coordinate asset disposal and recycling processes. * Test and repair computers and hardware returned from a club to be re-deployed. **Procurement** : * Source and procure IT hardware, software, and supplies, ensuring compliance with procurement policies and budget constraints. **Service Management** * Ensure service delivery is timely and effective in fulfilling and resolving team or user requests, adhering to SLAs and quality standards. * Maintain ITIL-based processes for incident management, request fulfillment, problem management, and continuous service improvement. * Analyze data and statistics to identify trends, identify knowledge gaps, and optimize IT Provisioning and Logistics processes. * Lead and participate in special projects in collaboration with other teams. **Compliance and Security:** * Adhere to IT policies and procedures, including security standards and data privacy regulations. * Stay up to date with the latest technology trends and industry best practices. Stakeholder Engagement * Act as the liaison between the IT department and end-users, ensuring effective communication and fostering positive relationships. * Collaborate with IT and business leaders to identify service improvement opportunities and integrate user feedback into service enhancement initiatives. * Conduct regular service reviews with key stakeholders and management to report on performance, discuss issues, and plan future service improvements. **ORGANIZATION RELATIONSHIPS** Reports directly to the Manager, IT Service Delivery. Works with all technology and digital leaders and collaborates with business partners on planning, execution, and management of company initiatives. **REQUIRED QUALIFICATIONS** Knowledge, Skills, and Abilities **Knowledge** * Working knowledge of ITSM principles and best practices. * Understanding of key IT infrastructure and components, including hardware, software, networks, operating systems, and related technologies relevant to the organization's environment. * Familiarity with common user applications and tools, including commercial and custom-developed software used by corporate and field employees. * Experience with asset management and inventory control systems. * Proficiency in troubleshooting common IT issues. * Excellent organizational and time management skills. * Strong attention to detail and accuracy. * Ability to work independently and as part of a team. * Effective communication skills, both verbal and written. **Skills and Abilities** * Excellent problem-solving and critical thinking abilities: troubleshoot, diagnose, and resolve user issues efficiently and effectively with sound analytical and logical thinking. * Interpersonal skills: cultivate relationships with internal and external customers and work effectively with technical and non-technical stakeholders. * Project management: plan, execute, and monitor projects related to service desk improvement or implementation of new technologies. * Communication: effectively communicate complex technical information to both technical and non-technical audiences, both verbally and in writing. * Decision-making: analyze information, weigh options, and make sound decisions that benefit the team and the organization. * Incident and request management: follow established processes for logging, prioritizing, and resolving user issues and requests. * Time management: manage multiple tasks effectively, meet deadlines, and prioritize work based on urgency and impact. * Continuous learning: stay current with emerging technologies, industry trends, and best practices in IT service management. * Adaptability and resilience: navigating change under pressure in unforeseen circumstances while maintaining composure and finding solutions. **Education/Certifications** **Minimum** * 2 years of experience working in IT **Preferred** * ITIL certification or equivalent experience. * Experience with remote deployment and configuration of devices. **Desirable** * Advanced ITIL or other ITSM certifications. * CompTIA A+, Network+ certifications **Work Experience** * 2+ years of experience in IT, provisioning and inventory management. Physical Demands / Environmental Conditions * Typical office and remote work environments. **Travel Requirement** * Occasional travel required (10% or less). **Disclaimers** DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity. COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors. WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment. **Benefits Summary** 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. **Compensation Summary** **All Employees:** Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. **Average of 30 hours or more per week:** Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). **Washington State** : Receive 40 hours of sick time on your first day of employment. After 6 months of employment, accrue 1 hour of sick time for every 30 hours worked, up to a maximum of 120 hours, inclusive of time carried over. Actual offer may vary from posted hiring range based on location, work experience, and/or education. Salary range will vary based on geography of the applicant. Pay Range for Los Angeles, Orange County and Seattle: $41,860.00-$52,325.00 (Exempt), $20.13-$25.16 (Non-Exempt) Pay Range for Bay Area (California) & New York City (incl. New Jersey): $43,680.00-$54,600.00 (Exempt), $21.00-$26.25 (Non-Exempt) Pay Range for San Diego & Carlsbad (California) and all other locations: $39,312.00-$49,140.00 (Exempt), $18.90-$23.63 (Non-Exempt) **FUNCTIONAL GROUP** Information Technology