IT PROFESSIONAL-INFRASTRUCTURE Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4789036) Apply  IT PROFESSIONAL-INFRASTRUCTURE Salary $69,498.00 - $106,000.00 Annually Location 611 Walker Street Job Type Full Time Job Number 35984 Department Houston Information Technology Services Division HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS) Opening Date 01/13/2025 Closing Date 2/14/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Job Classification: IT PROFESSIONAL – INFRASTRUCTURE Posting Number: 35984 Department: Houston Information Technology Services Division: ENTERPRISE INFRASTRUCTURE SERVICES Reporting Location: 611 WALKER Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS Oversees a variety of highly complex analytical and technical assignments; provides subject matter expertise and advice for assigned technology and infrastructure systems; plans, manages, and implements infrastructure projects and upgrades; designs and documents infrastructure processes, procedures, and standards. Ensures effectiveness of infrastructure by performing preventive maintenance work and monitoring system performance; diagnoses problems; works with external vendors and COH departments; and supports back-ups for a variety of technologies, business units, and systems. Understands how technology infrastructure systems support business objectives. Drives innovation and creative solutions by providing value propositions. Influences the strategy; acts as a technical thought leader in specialized area. Implements best practices and uses knowledge of internal and external technology challenges and opportunities to drive business transformation. Addresses risks, limitations and vulnerabilities. RESPONSIBILITIES Actively monitors and analyzes user requests, evaluates, and applies solutions. Installs, patches, and upgrades hardware and software in accordance with the company’s life cycle management policy. Develop and maintain detailed documentation of installation and configuration processes, system standards, incidents, and resolutions. Responsible for day-to-day system administration, including management of internal network, SFTP, Microsoft Active Directory (AD), system backups, file shares, file share permissions, server access, application access, etc. Supports vendor access to the infrastructure while deploying a new solution or troubleshooting existing solutions. Execution of all DR tasks and tests as planned and agreed. Actively monitors all infrastructure components: hardware and software. Prepares sustaining documentation/metrics for capacity and forecasting reports. Responsible for deploying infrastructure hardware, software and solutions arising from requests from other organizations. Develop scripts to automate routine server tasks, such as deployments and monitoring. Prepares and executes change control tasks according to plan. Executes IT standards, policies and procedures while sustaining a high level of customer satisfaction. Effectively communicates with upper management on current and anticipated issues. Participates in an on-call rotation with other infrastructure team members. Participates in activities and duties related to emergency management during a local state of disaster. *You must be eligible to validate contract work experience. WORKING CONDITIONS This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. MINIMUM REQUIREMENTS EDUCATION Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. EXPERIENCE At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications will often be required. Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement. LICENSE A valid Texas Driver License and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preferences shall be given to those with the following qualities: + Virtualization technologies/tools/hypervisor: VMware / Microsoft + Cloud service providers / platforms + Windows server OS + Solarwinds, Veeam, ServiceNow + Disaster recovery + Programming (PowerShell) + Cisco/Dell/HP servers GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION – Yes If yes , this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. PAY GRADE:25 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450 . If you need special services or accommodations, call (832) 393-0450 . (TTY 7-1-1) . If you need login assistance or technical support call 855-524-5627 . Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 02 Which best describes your education? + High School Diploma / GED + Associate degree + Bachelor's Degree + Master's Degree & Beyond + None of the Above 03 Which area of concentration did you obtain your degree? + Information Technology + Computer Science + Management and Information Systems (MIS) + Engineering + Business Administration + My degree concentration is not listed + I have no degree 04 Which of the following best describes your technology experience supporting IT Infrastructure servers in on premise and cloud environments. + Less than 3 years of experience + 3 years of experience + 4 years of experience + 5 years of experience + 6 years of experience + 7 years of experience + 8 years of experience + 9 years of experience + 10 or more years of experience + I have no experience 05 How many years of experience do you have working with Cloud service providers / platforms, Windows server OS, SolarWinds, Veeam, ServiceNow, Disaster recovery knowledge? + Less than 3 years of experience + 3 years of experience + 4 years of experience + 5 years of experience + 6 years of experience + 7 years of experience + 8 or more years of experience + I have no experience 06 How many years of experience do you have working with system administration, including management of internal network, SFTP, Microsoft Active Directory (AD), system backups, file shares, file share permissions, server access, application access, etc.? + Less than 3 years of experience + 3 years of experience + 4 years of experience + 5 or more years of experience + I don't have any experience. 07 How many years of experience do you have working with Programming (PowerShell), Cisco/Dell/HP servers, & Virtualization technologies/tools/hypervisor + Less than 3 years of experience + 3 years of experience + 4 years of experience + 5 or more years of experience + I don't have any experience. 08 Do you have a valid Texas driver's license or the ability to obtain one within 30 days of selection? + Yes + No 09 Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application) 10 If you have a contract work history, then please provide the paying contractor company you have worked for and the jobsite your serviced. (If no contract works then put N/A) Required Question