Description: Hours: Monday-Friday, 2pm-10:30pm ** because we are essential, all hours are subject to change for support. A weekend or morning may be required, etc. if the situation calls for that. Responsibilities + Proactively monitor ATM enterprise for performance and availability. + Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance + Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible + Create, document and update incident tickets, record faults, actions for resolution and up times + Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures + Dispatch services for ATM component failures and outages; monitor until resolution Qualifications – All required unless otherwise noted + 1-2 years of ATM and/or network monitoring experience + Ability to respond quickly and accurately in high pressure situations + Ability to effectively manage tasks and job duties with shifting priorities + Ability to document and apply policies, standards and procedures + Experience in problem resolution including determining root cause, scope and scale of issues + Exposure to validating system availability and performance + Working knowledge of enterprise systems, terminal knowledge and IT terminology + Research, analytical, and problem solving skills + Effective skill exercising initiative and using good judgment to make sound decisions + Effective skill supporting a global 24/7/365, member/customer focused services operation + Effective verbal and written communication skills + Working knowledge of ATM and/or enterprise system monitoring tools Working Conditions + The position is designated as “ Essential Personnel” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training