Job Title: IT Operations Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. With your significant experience of managing technical support services, you will take responsibility for managing SSC support and delivery to support business objectives. Show us your strong leadership and teamwork experience with the ability to influence, challenge and contribute to the efficiency of the ways of work in a dynamic environment. Apply today! **What you’ll be doing** + Leading, motivating and inspiring In Country IT SSC Teams to deliver a robust and fit for purpose and efficient service to the Webhelp Group and UK Region + Collaborating with the other Global/Regional IT Teams, designing and delivering the strategy for all areas within SSC Support adding value to business + Liaising with IT Leaders in different regions to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs + Providing expertise enabling the use of effective IT Services through supporting continuous IT Governance + Aligning SSC support functions to a global standard operating model identifying areas for efficiency and automation + Ensuring that all activity in IT SSC Support positively contributes to business objectives and are effectively deployed, and adding value for all regions + Working in partnership with other functions, peers and management across the Webhelp Group to ensure shared best practice, delivery and implementation of all SSC services **What you’ll need** + Minimum 8 years’ IT experience in technical support services + Minimum 5 years’ experience managing IT teams + Experience working with Microsoft technologies, shaping and formulating IT operational and SSC strategic plans + Demonstrable experience of senior stakeholder management + Ability to influence, motivate and engage through clear and articulate communication. + Strong communication, relationship building and problem-solving skills with good attention to detail + Ability to work in a fast-paced environment and juggle a varied workload without losing sight of priorities + Team player with the ability to contribute and challenge yourself and the team + Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience + Intermediate understanding of Enterprise Networks, Active Directory set up & Windows servers + Demonstrable experience in improvements of ticket resolution using ITIL based framework **Preferred** + Bachelor's Degree / Postgraduate (Or equivalent) ITIL V3, MCSE, CCNA or similar certifications preferred. Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**