Your Typical Day to Day activities 

Assists in troubleshooting of incidents, analysis, problem identification and service restoration for hardware, software and applications Opens incident report, escalates incidents as appropriate (i.e. technology SME, application SME, and operations hierarchy) and follows resolution process Performs monitoring of production systems, WAN, LAN or various types of hardware (i.e., CPU, storage) using appropriate tools for incident detection Provides input for problem and root cause analysis Assists in the planning of proposed hardware, software and/or network changes Performs Network and System incident analysis and restoration duties under direction of technical support Assists in the execution of infrastructure or application changes according to rigorous change control procedures Assists in analyzing the usage of system resources (i.e., CPU, storage, memory, applications) and assists in initiating actions to reallocate resources according to service level agreements Exposure to Manufacturing Process   

Your Responsibilites

Day to Day operations Operational Implementation & Launch Windows Server OS, Linux Server OS awareness ITIL certification preferred Scripting for automating day-to-day task. ITIL/ ITSM - Incident, Problem, Change, Capacity and Availability management Virtualization concepts, GCP Certification preferred Awareness on asset management tools and PFS hardwares.  Review controls report as per controls calendar. Collaborates with technology SME and application SME