IT Network Analyst I Print (https://www.governmentjobs.com/careers/coralgablesfl/jobs/newprint/4825214) Apply  IT Network Analyst I Salary $64,196.42 Annually Location City of Coral Gables, FL Job Type Full-time Job Number 398 Department Innovation & Technology Department Opening Date 02/07/2025 Closing Date 2/21/2025 11:59 PM Eastern + Description + Benefits + Questions Summary Under the direction of the Innovation and Technology Director and the IT Network Division Manager, this position provides network, telecommunications and cybersecurity support, problem resolution, business analysis, process improvement, technology services and customer support to users and stakeholders. The employee implements, monitors, maintains, and optimizes the enterprise network infrastructure to ensure the continuous availability of servers, applications, databases, collaboration platforms, client computers, mobile devices, public safety computer aided dispatch (CAD), records management systems (RMS), emergency medical systems (EMS), virtualization, and cloud enterprise systems, and telecommunications in general. Job Duties and Responsibilities The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Supports, analyzes, and maintains complex switching, routing, VoIP, VPN, low voltage, advanced authentication, Endpoint security, Content Filtering, Encryption, SIEM, NMS, AD & SSL certificate solutions. Manages the life cycle of all network and security software and hardware components. Interacts with other City departments, service providers, and contractors to assess, acquire, and implement network and security solutions to serve business needs. Performs testing and certification procedures. Interprets, refines, and applies methods and procedures according with Information Technology Infrastructure Library (ITIL), Software Development Life Cycle (SDLC), information technology industry standards, and best practices. Maintains and designs enterprise network and telecommunication systems including switching, routing, VoIP, Video-over-IP, 911 PSAP, 911 Recorders, CCTV. ALPR, Wireless, and Radio systems. Interacts with technical peers and departments users to complete project assignments and accomplish city goals and directives. Communicates with users, vendors, and manufactures, as needed, to resolve technical and business problems. Maintains, supports, and manages telecom systems on a complex Cisco VoIP environment, including coordination, reviewing, and performing all moves, adds, and changes, as well as performing repair services in emergency situations as needed. Provides, and supports telecommunication circuits to enable new services, including, P2P Wireless, MPLS, Metro-E, Fiber Optics, analog circuits, and 1FB lines, etc. Supports telecommunications systems data, and implements corrections as needed. Trains end users in the use of new telecom technology. Supports enterprise solutions such as Wi-Fi, RADIUS, Content Filters, Firewalls, VPN, GPO, PKI, Anti-virus, anti-spyware, Advanced Authentication, subject identification, CAD, RMS, MCT Subject Identification, CCTV, ALPR, and data analytics. Assists with other technical resources as needed: printers, fax machines, any audio and visual equipment, power backup/conditioning/protection and telephone equipment. Deploys, upgrades, maintains, and decommissions network, security, and telecom hardware including LAN, WAN, filtering, authentication, and sensors. Procures, retires, and disposes of telecommunications equipment in accordance with business needs and life-cycle analysis. Documents processes and procedures of telecommunications products as well as cross trains members of the field services and service desk divisions on how to support new solutions as they are deployed. Answers, logs, and closes support requests/work orders; escalates calls when necessary. Performs data backup and end-point protection assignments; troubleshoots and resolves system problems. Makes repairs and conduct scheduled maintenance tasks. Responds to on-call trouble tickets when required. Performs other related duties as assigned. Qualifications Candidates must have a combination of: + Associate’s in Computer Science or a related field, and two (2) years of IT work experience; OR + Bachelor’s in Computer Science or a related field, and one (1) year of IT work experience; OR + Four (4) years of IT work experience. Certifications or training in two or more of the below specialties is desired: + A+, Network+, Security + + MCSA (infrastructure-AD, DNS, DHCP, AD, GPO, PKI) + Cisco CCNA (Switching, VoIP, Wireless, Security) + Cisco Meraki + CEH + Endpoint Security + Content Filtering + ITIL Foundations + Lean Six Sigma Valid Florida Driver's License. A comparable amount of training or experience may be substituted for the minimum qualifications. Additional Information The City of Coral Gables is an Equal Opportunity Employer/Drug Free Workplace HOLIDAYS: 15 days including 3 floating days. SICK LEAVE: 96 hours annually. ANNUAL LEAVE: 80 hours in the first year of employment, increasing up to 188 hours after 25 years. Employees must take 40 hours of annual leave each year. BEREAVEMENT LEAVE: 5 or 10 work days for the death of a family member in accordance with the collective bargaining agreement and the City's Personnel Rules & Regulations. MEDICAL INSURANCE: Fully paid by the City (HMO Select). Coverage becomes effective 1st of month following 30 days. Employee may purchase coverage for eligible dependents at a cost of approximately 50% of the premium. DENTAL INSURANCE: Available to all employees through payroll deduction. LIFE INSURANCE : Term Life and Accidental Death and Dismemberment equal to 1 x annual salary, fully paid by the City (up to $200,000). VOLUNTARY BENEFITS: Several plans available, such as Short-Term Disability, Life Insurance and Critical Illness policies through payroll deductions. LEGAL SERVICES: Legal Service plan available at a cost to employees through payroll deductions. DEFERRED COMPENSATION: Employees are given the option to defer a portion of their pre-tax salary into the 457 Deferred Compensation Program. TUITION REIMBURSEMENT: $2000 per semester ($6,000 maximum annually) for approved college coursework. SAFETY GLASSES: Required safety glasses are provided every 2 years. RECREATIONAL USE: Employee, spouse and immediate family members seventeen (17) years of age and under are entitled to the benefits below: - Venetian Pool – No charge for daily admission. - Tennis Centers – No charge for daily court fees. - Youth Center – 50% off residential rates for memberships and 50% off camps and other programs. Golf at Biltmore & Granada: - Monday through Friday – no charge. - Saturday, Sunday and Holidays: - Before Noon – Twilight fees apply - After Noon – No charge (cart fees apply at all times) PENSION: Mandatory employee contribution of 10% of salary. Vesting period is 10 years. OR As of 6/14/2016 - DEFINED CONTRIBUTION: 401(a) - Contribution by City of 7% of employee base annual salary. Vesting period 5 years. Employee not required to contribute. ***Note: Benefits subject to change.*** Please refer to the collective bargaining agreement for current benefits. 01 Do you have meet one of the following requirements: • Associate's in Computer Science or a related field, and two (2) years of IT work experience; OR • Bachelor's in Computer Science or a related field, and one (1) year of IT work experience; OR • Four (4) years of IT work experience. Please explain. 02 Do you possess any of the following certifications or trainings: • A+, Network+, Security+ • MCSA (infrastructure-AD, DNS, DHCP, AD, GPO, PKI) • Cisco CCNA (Switching, VoIP, Wireless, Security) • Cisco Meraki • CEH • Endpoint Security • Content Filtering • ITIL Foundations • Lean Six Sigma Please explain. Required Question Employer The City of Coral Gables Address 214 Minorca Avenue Coral Gables, Florida, 33134 Phone 305-460-5523 Website http://www.coralgables.com