IT Manager

POSITION: IT Manager
DEPARTMENT: Operations
REPORTS TO: Director of Operations
FLSA STATUS: Full-time, Exempt

SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a IT Manager position with ASM Global/Boeing Center at Tech Port. Under the supervision of the Director of Operations, the IT Manager manages daily activities and the overall integrity and functionality of information systems throughout the facility.This position will be for someone who loves Information Technology but in a non-traditional setting. Come be a part of a team that is at the forefront of technology, education, and entertainment. You will have the opportunity to build a well-rounded department with room to grow. You will be responsible for a variety of tasks that are associated to a "start-up" of a new business. Examples are but not limited to; setting up SOP's, assist in creating vendor relationships, set-up a periodic maintenance schedule, along with tagging and maintaining inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitors company's websites and makes requested updatesInstalls, configures, updates, and troubleshoots users' PC workstations.Support multiple in-house LANs and their peripherals including all managed network switches, routers, networked cameras, and security firewalls.Maintains Linux and MS Windows servers.Installs and supports software applications that the company requires to effectively conduct everyday business.Maintain and support Point of Sale system during weekends and special eventsMaintain and support Ruckus Wireless Infrastructure Maintains staff email systems and handles onboarding offboarding of employeesMaintains IP Phone systemDevelops procedures to improve existing systems.Maintains and supports technology aspects of Tech Port Gaming and Esports events.Supports LAN Center Manager in Gaming and Esports in the planning and facilitation of Esports/Gaming eventsSupports Production in the network side of broadcastsSupports Port San Antonio with any technological needs within the venuePrepares required annual budgets with assistance from the Director of Finance.Manage Ross SystemManage Video Routing SystemManage IPTV Systems and TVs/Menus Throughout the BuildingManage Conference SystemsManage AD Rotations on External Video BoardsManage all event specific graphics for external screens & IPTV Manage security camera servers and recordersManage Access Control System and Physical KeysHandle production video & audio backend as its all network basedManage and Maintain PCI ComplianceMaintain Building BMS and HVAC CommunicationManage Venue Distributed Audio SystemManage Venue Licensed (ASCAP, BMI, CSAC) Music PlayersManage WAN Connections for 3rd Parties within the venueHandle all 3rd party production video/fiber tie insMaintain Gaming Center imaging server as well as their standard image, software install process & security protectionsManage all staff wireless phonesManage venue network monitoring servicesManage all staff software licenses including Microsoft, autocad, adobe, vectorworks, sage, deep freeze, tailscale, Vmix, etc…Manage venue wireless contract & complianceManage warranty & support contracts for all production hardwareManage Finance Server and AccessOther duties as assigned.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in computer science, information technology, or related engineering field or two-year related experience and/or training. A combination of education and training is most desirable.

SKILLS AND ABILITIES 

Must have Systems Administration experience independent individual with the ability to carry out tasks with minimal supervision and instruction. Experienced with Windows, Linux, and Mac Operating Systems Proficient with Visio and experience with technical documentation of an IT environment including network and server rack diagrams, subnet maps, and IP address management. Domains and workgroups skills including understanding of Group Policies, Network Shares, and User ProfilesExperienced with Networked devices such as printers and storage.Basic coding skills required. Ability to understand computer network concepts such as TCP/IP, client/server model, 802.xAbility to use diagnostic tools such as traceroute, ping, and snooping. Also need basic knowledge of Java scripting, Powershell and html languages. Knowledge of Citrix, Ross, Tessera, Dashboard Knowledge of managed network peripherals including firewalls, access points, wireless backhauls, and routers desired with strong console and implementation skills Knowledge of VMWare virtualization environments including vSphere and vCenter strongly desiredExperience with electronic testing equipment such as multi-meters, oscilloscopes and network analyzers a plus.Ability to analyze, troubleshoot, and solve problems on their own using resources such as forums and knowledgebaseRequires ability to work flexible hours, including nights, weekends, and holidays. Eligible to work in United States.

CERTIFICATIONS

CCNA, and MSSA not required but a plus. SQL experience not required but a plusExperience with multi-tier Point of Sale system such as Quest Venue, NCR, Micros, etc.Experience with database driven inventory management softwareHands on skills with computer networking such as running, terminating, and testing Cat 5/6 cable, fiber, and installing Access Points

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Daily use of computer, telephone, copier and/or fax machine.