Position

IT Manager, Information Technology.

Location

Arden, NC

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

BorgWarner is currently looking for a “dynamic, results driven” individual to join as an IT Manager for our location in Arden, NC.

The IT Manager is a liaison between IT and the business, oriented toward emerging needs. Driving digital transformation by digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. Has significant knowledge in subject matters pertaining to both IT and the business. This person needs to have the ability to gather business requirements and convert them into projects or change requests focusing on the value-add creation. Experience in manufacturing (prefer Automotive) process is needed.

He / She is also responsible for overall delivery of IT services to Arden location.  The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and Global IT Organization.  The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas in your location. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility.

Key responsibilities

Responsible for ensuring that all IT services are seamlessly delivered to clients of the organizationUnderstand the business demands and leverage global IT Organizations (Applications & Infrastructure) to address these requirementsCommunicate to the business on deliverables by being a member of the site management staffPerform Pre-project business solution design, project estimates for cost-benefit analysis (ROI Analysis)Direct projects towards desired technology strategies and standardsCommunicate and negotiate with business leaders and business process owners on deliverablesPlan, coordinate, and manage the IT activities of the siteManage the IT budget and request services for IT projects and maintenance for the site to ensure IT costing effectivelyMeet Plant and Business Unit IT targets, including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.  Identify opportunities for business operational efficiency and drive to specific metrics for business cost saving and value realizationOversee the communication and feedback between the business and IT teamsReport back to business and IT on the status of projects and IT performance (score card)Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sitesAccountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and StrategySupport Site Scorecards reviews for sites of responsibilityMonitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistencyBuilds IT service relationship with customers and site managementEnsure quality services are performed to the agreed SLAEnsure that systems, processes, and methodologies specified are followed and ensure effective monitoring, control, and support of service deliveryProvide reports on an agreed schedule (or on request), including management and financial performance reportsAttend client service review meetings; areas covered will include performance reports, service improvements, quality, and processesEstablishes and implements short and long-term services to customers within reasonable schedules and budgetsConnects the business to technologyCommunicates and manages the regional, Chargeback, and Allocation model.Executes vendor-management - managing suppliers in/and outsourcing contractsDrives ITIL framework throughout IT organization including:Incident/problem managementChange managementService Level managementFinancial management

               

What we’re looking for

Education /Experience Qualifications:

BA/BS Computer Science, Information Systems, or related field10 years working in Information Technology including 5 years of management experienceExperience with ITIL framework – certification is a plusExcellent Program/Project management skills – Scrum, Agile, etc., certification is a plusDemonstrable experience of working in a Business Relationship management capacityBusiness analytical skills confirmed by working experience, preferred in SAP ERPExperience working with Automotive Sector/OrganizationsExperience in the digital manufacturing is a plus (IoT, I4.0, RPA)

Knowledge:

ITILProject Management Methodologies/ProcessesRoot-Cause Analysis

Skills and Abilities:

Strong inter-personal and communications skills needed to interface with high-level customer representativesCommunication development for IT and Non-IT leadershipExperienced in business case / ROI developmentStrong customer management skills and ability to understand and translate and define complex business requirementsExperienced in systems analysis and problem solving, and functional & technical specification designAttention to detail and ability to quickly learn new technologies and toolsAbility of establish and maintain effective working relationships effectively as part of a teamAbility to work directly with middle to senior management as well as employees at all levels throughout the organizationAbility to plan and prioritize multiple projects, work under tight deadlines, and manage changing prioritiesAbility to publicly represent the company and department with internal and external clientsAbility to use own judgment and initiative in problem resolution

Work Experiences:

Experience in implementing and executing towards a Service Management Framework in a large organizationComfortable presenting technical topics to business associatesAbility to develop appropriation requests and cost justification for IT projects

Job Requirements:

USA based – approx. 20% travelOn site roleProficient in English

What we believe

Inclusion-We value diversity in people, ideas, and experiences. Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.  Excellence- We contribute to our developments by seeking knowledge and sharing information.  Responsibility- We care about our local communities and the global environment. Collaboration- We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com

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