View all jobsIT Internal Sales Support AdministratorDurban, KwaZulu NatalApply NowPOSITION: Internal Sales Support Administrator
LOCATION: Germiston

Sales Support Manage correspondence between Category Head, Sales Consultants and their customers Liaising with call centre agents and Sales Consultants Monitor customer accounts Providing data and reports to help achieve sales targets Keeping track of sales targets Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails Direct new sales opportunities to the appropriate sales consultant & CH for further development and closure Research accounts, identify key players and generate interest Contact customers and prospects to arrange appointments Contribute to achieving daily/monthly sales targets Log any customer problems or complaints and notify sales consultant and management Update reps on order status and delivery details so that they can keep customers informed Analyze (and develop) customer and portfolio non-buying reports weekly (and monthly) and react immediately
Customer Service Providing customer with stock information Obtain a range of information from customers for identifying customer needs Contact customer to update them on the status of an order or a delivery Resolving customer queries Updating details when customer contacts change Stimulate customer interest by promoting and explaining the benefits of a range of goods and services Maintaining customer services by responding openly and objectively to complaints/queries relating to goods and services Assisting CH with the planning and executing of promotions, campaigns, external and internal training
Sales, Order and Supplier Administration Receives emailed orders from customer and Sales Consultants Compiling and forwarding quotations Processing customer orders ensuring correct prices, discounts and item numbers Follow-up on quotes not converted to sales orders Receiving feedback on processed and back orders and informing the relevant person(s) Completing details on collection cards for goods to be collected Assisting customers with orders consisting of non-standard stock items and repairs Update sales agreements as needed Follow up on process credits and recharges Monitor and follow-up back orders Communicate with logistics departments to agree on delivery dates where applicable Follow up ETA’s with suppliers New product requests for buyouts Completing ITS/ITH RFQ’s and Tenders. Pricing and all supporting documents
Stock Management & Procurement Manage procurement between supplier and branches. Liaising and developing strong relationships with suppliers/distributors. Conduct negotiations with suppliers (Pricing, ETA’s and Supply) Liaise with suppliers over the return of slow moving/obsolete stock. Run various stock reports when needed Ability to manage stock at the right margins Manage and control stock movement Management of markdowns and slow moving stock working closely with CH Control inter-branch transfer of stock when needed Develop a strong working relationship with Internal Procurement Team Follow up ETA’s with suppliers and keep internal and external customer informed
HP - Supplies Big Deals Management of SBD’s/contracts/pricing and ensuring that they are always updated and done in a timeous manner Working closely with CH and Contracts Administrators Ensure all claims has been processed and monthly paperwork submitted to National Responsible for checking and ensuring that all rebates on SBD’s are accurate and relevant to related sales Timeous report submission to senior management on SBD related issues Working with management team to ensure that Contracts / Pricing are up to date and presented to the customer timeously Informing/advising customers of a range of ITS/ITH products/services available (SBD deals)
Critical skills: Planning and organizing skills Ability to follow specified procedures Administrative skills and abilities Basic arithmetic skills Telephone skills Customer service skills Computer literacy skills Communication skills
Knowledge: Product knowledge Knowledge of receiving procedures Knowledge of the general operation of the store Knowledge of safe lifting and carrying techniques Knowledge of the ERP system Know how to calculate the percentage gross profit. (GP) Know the permissible percentage mark-up ranges applicable Knowledge of admin procedures Knowledge of company documentation Knowledge of goods and services provided by the company Understand the re-order facility and the functions thereof
Leadership skills: Decision making Coaching and mentoring Training and development Honesty and integrity Conflict handling
Minimum qualifications and experience: Matric Previous experience in a similar role or sales support environment