Job Description:

ServiceDesk Operations
•    Field incoming requests to the Service Desk and ensure courteous, timely, and effective resolution of end-user requests.
•    Process incoming Office 365 user administration requests. These requests will include all aspects of the provisioning and de-provisioning of user accounts.
•    Identify and learn appropriate software and hardware used and supported by the organization.
•    Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
•    Perform user account administration including password resets and profile changes.
•    Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.


Qualifications
•    Required to be a college student pursuing a degree in Computer Science or Information Technology related field. Junior year is completed by the summer 2025 and rising senior status is preferred.
•    Ability to be in the office 5 days a week with flexible hours.

Personal Attributes We Are Seeking:
•    Exceptional customer service orientation.
•    Ability to conduct research into a wide range of computing issues as required.
•    Ability to absorb and retain information quickly.
•    Ability to present ideas in user-friendly language.
•    Highly self-motivated and directed.
•    Keen attention to detail.

Compensation Information:

$21-$25