**Job Description:** **ServiceDesk Operations** • Field incoming requests to the Service Desk and ensure courteous, timely, and effective resolution of end-user requests. • Process incoming Office 365 user administration requests. These requests will include all aspects of the provisioning and de-provisioning of user accounts. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. • Perform user account administration including password resets and profile changes. • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. **Qualifications** • Required to be a college student pursuing a degree in Computer Science or Information Technology related field. Junior year is completed by the summer 2025 and rising senior status is preferred. • Ability to be in the office 5 days a week with flexible hours. **Personal Attributes We Are Seeking:** • Exceptional customer service orientation. • Ability to conduct research into a wide range of computing issues as required. • Ability to absorb and retain information quickly. • Ability to present ideas in user-friendly language. • Highly self-motivated and directed. • Keen attention to detail. **Compensation Information:** $21-$25