SQL Server:

Maintain a SQL Server 2-node cluster servicing 18 active instances. Oversee the migration of SQL instances to the cluster, ensuring minimal downtime and data integrity.

MIM 2016:

Automate user provisioning and deprovisioning processes using MIM 2016. Remediate issues related to duplicate user accounts with similar names but different staff IDs in Active Directory.

SCOM2016:

Manage and potentially activate SCOM for operations management as needed.

SharePoint & MS Teams:

Create, automate, and deprovision SharePoint and OneDrive sites. Assign policies for MS Teams to ensure compliance and efficient collaboration.

ASPEN Hysys:

Perform annual updates of the ASPEN server license for Chemical Engineering process simulation. Adapt to the updated licensing policy, which now requires updates every two years to accommodate new software versions.

System Performance and Uptime:

System Availability: Ensuring that all systems are operational and available to users with minimal downtime1. Performance Monitoring: Regularly monitoring system performance and addressing any issues promptly1.

Security Management:

Security Compliance: Adhering to security policies and protocols to protect data and systems1. Incident Response: Effectively managing and responding to security incidents1.

Network Management:

Network Performance: Maintaining optimal network performance and resolving any connectivity issues1. Network Security: Implementing and managing network security measures1.

User Support and Satisfaction:

Helpdesk Efficiency: Resolving user issues promptly and efficiently1. User Satisfaction: Ensuring high levels of user satisfaction with IT services1.

System Maintenance and Upgrades:

Regular Maintenance: Performing regular system maintenance to ensure optimal performance1. Upgrades and Patches: Keeping systems up-to-date with the latest upgrades and security patches1.

Backup and Recovery:

Data Backup: Ensuring regular backups of critical data1. Disaster Recovery: Implementing and testing disaster recovery plans.