Job Description About the Office: The Mayor’s Office of Criminal Justice (MOCJ) advises the Mayor of the City of New York on criminal justice policy. MOCJ develops and implements strategies, with partners inside and outside government, to reduce crime and incarceration and to promote fairness and legitimacy. MOCJ works with law enforcement, city agencies, non-profits, foundations, and others to implement data-driven strategies that address current crime conditions, prevent offending, and build strong neighborhoods that ensure enduring safety. About the Role: Under the direction of the Chief Technology Officer, the Information Technology Infrastructure Director will assist staff with IT resource management, develops and implements both custom and packaged applications, and maintains the requisite technical infrastructure, using in-house project resources and contractors. We encourage innovation, creativity, and think outside of the box attitude when solving complex problems and implementing new solutions. Job responsibilities include, but are not limited to: - Create and maintain documentation as it relates to network configuration, processes, and service records. - Help develop, implement, and maintain policies, and procedures, for network infrastructure. - Perform onsite analysis, diagnosis, and resolution of complex network problems, and recommend and implement corrective solutions. - Install, configure, test, maintain, monitor, and troubleshoot network-related hardware and software to deliver required network service levels. - Collaborate with other technicians/network administrators to ensure efficient operation of the company’s network environment. - Prepare tests and applications for monitoring network performance, then provide performance statistics and reports. - Perform highly complex technical work related to major automation/application development projects by analyzing user operations, recommending appropriate software solutions, drafting requirements, to assist programmers with designing new system. - Review all user requests for new equipment, equipment relocation, password modification, activation, and deactivation of systems accounts to ensure that they are submitted accurately. - Interface with OTI with MOCJ Hosted infrastructure. - Follow Change Management Processes for MOCJ infrastructure. - Escalation points from Tier 1 support levels PLEASE SUBMIT YOUR RESEUME AND COVER LETTER RESEARCH PROJECTS COOR(MA)-MGR - 0527A Qualifications 1. Do you have a baccalaureate degree from an accredited college or university? 2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities? 3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above? 4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above? Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.