Location: Spartanburg, South Carolina. 100% on-site opportunity. Do not apply if you are seeking 100% remote or currently live outside of South Carolina. Top Non-negotiable Skills Required: 1. Proficient in troubleshooting Windows environments, including O365, Outlook installation, and related software issues. 2. Strong hardware troubleshooting ability: printers, keyboards, monitors, handheld devices. 3. Proficient in utilizing a ticketing system for tracking and resolving technical issues. Strongly Preferred: A+ certification: if one does not have their A+, they still need a strong understanding of computer knowledge such as: ping command, how to VPN, how to use multifactor authentication, what an IP address is, know what a subnet is, what a DHCP is, what a vlan is, etc. Description of TEKsystems Client: Our client is a Spartanburg, South Carolina based company. They have grown recently and acquired several additional locations across the U.S. They support 28 locations. The locations are in AR, VT, GA, OH, and SC. They are looking to bring on an IT Helpdesk Coordinator with at least 2 years of experience, if not more. The position will be a 50/50 split between over the phone support and hardware troubleshooting hands on and in person. For over the phone support, they will be working a ticket queue for all locations and will be collaborating with other helpdesk technicians to get these resolved. For hardware in-person troubleshooting, they will be supporting the Spartanburg locations alongside other team members. On a typical day, they will be responsible for 10-15 tickets per day. Every day can be slightly different - sometimes there will be a call coming in saying something isn't working on their computer, others they may ask how to place an order on their website. This person will need to be very comfortable speaking with customers. The typical hours for this position will be 8am - 5pm Monday - Friday and is a 100% on-site schedule. Once every 6-weeks they will be responsible for on-call support where they will be responsible for managing the ticket queue after hours and on the weekend. On-call support can be done remotely, and employees will receive one hour of overtime when they are in rotation. Skills: Windows 10/11 OS, office 365, password reset, hardware troubleshooting, ticketing system experience, Active Directory Additional Skills & Qualifications: Strong interpersonal skills and friendly personality is of big importance to this team. Being mature and the ability to work independently is also of top priority. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $23.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Spartanburg,SC. Application Deadline This position is anticipated to close on Mar 2, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.