Location: Mt. Sterling, IL
Department: IT
Reports To: Helpdesk Supervisor
Salary Range: $17.98-$26.97 per hour, plus bonus opportunity

As an IT Helpdesk Coordinator, you will support internal customers company-wide in the areas of computers, printers, connectivity to the network and client software. Coordinate with other IT teams to resolve issues and provide a high level of customer service to internal users.

WHAT YOU’LL DO

Troubleshoot PC and printer hardware, connectivity to networks including wireless, VPN, and DSL Answer user calls regarding various IT incidents and provide assistance via phone, in person or email Log work orders into the helpdesk ticket system by collecting pertinent information from user Provide support for standard client software installed at Dot Resolve or escalate tickets in an efficient, timely manner Set up user network accounts and system access Apply lean tools and thinking to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

Knowledge of Microsoft Office and Windows Excellent interpersonal/customer service skills Strong written and verbal communication skills High school diploma or GED

YOU MAY ALSO HAVE

Associate degree in IT related field Ability to lift boxes weighing up to 50 pounds Knowledge of helpdesk software

 ROLE SPECIFICS

Schedule – 3x12 Friday, Saturday, Sunday-- NIGHTS Travel – Occasional overnight travel for internal trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE 

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. 

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

Competitive compensation package, including bonuses for successful performance Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities

 

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.