Power-Flo Technologies is adding to our IT Help Desk team which provides technical support to our employees both on-site and remotely. The ideal candidate will have strong problem-solving skills and excellent communication abilities. This position is on-site at our corporate HQ in New Hyde Park, NY. Full-time. Monday - Friday. 7 AM - 4 PM. This position requires occasional travel for on-site support at our different branches (NY, NJ, CT). IT Help Desk Specialist Key Responsibilities: + Respond to and resolve IT issues via phone, email, and in person + Provide application-level support to users on Epicor Eclipse ERP software + Troubleshoot hardware, software, and network problems + Debug applications and implement upgrades + Assist with equipment setup and software installations + Troubleshoot network connectivity issues + Find replacements for aging hardware + Provide training to end-users on IT systems and best practices + Maintain and update IT documentation and knowledge base + Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property IT Help Desk Specialist Requirements: + 1-3 years of IT help desk experience + Degree in IT-related field or equivalent experience + High-level knowledge of commonly used software, hardware and applications, preferably Epicor Eclipse + Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language + Demonstrated written communication skills to create useful support logs + Analytica and problem-solving skills to troubleshoot and diagnose issues + Advanced ability with tools and installation of IT equipment/appliances + Time management skills to provide updates and fixes within a promised time frame + Multi-tasking skills to assist multiple employees at once + Observational skills to recognize warning signs that indicate potential problems + Ability to work on-site and travel locally/regionally as needed + Valid NYS Driver's License to operate company vehicles Preferred Qualifications: + IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications) + Experience with remote support tools and ticketing systems + Knowledge of basic networking and security concepts Physical Requirements + Ability to sit for prolonged periods of time + Ability to utilize a computer keyboard, computer monitor, computer mouse, adding machine, and telephone for prolonged periods of time + Ability to climb ladders + This position may require standing, stooping, bending, kneeling, crouching and/or reaching + You may be exposed to dust, loud noises, and hot and cold conditions as we provide technical support to warehouse and shop areas Additional Notes: Must have clean NYS driver's license to operate company vehicles as needed and to travel to other PFT locations as needed. Salary: $17 - $21 per hour Competitive Benefits Package + Health insurance (medical, dental, vision) + PTO program and paid holidays + 401K with employer match + Company provided life insurance (after 1 year of employment) Learn more about us here: https://www.powerflotechnologies.com/ Follow us on LinkedIn: https://www.linkedin.com/company/power-flo-technologies We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.