**Description** SAIC has an immediate need for an IT Scientific Support Engineer with Windows and Mac experience supporting our customer in Silver Spring, MD. The candidate must be able to work collaboratively in a team environment. This candidate will be required to provide general support for Windows and Mac OS workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration, administration of Windows and OS Scientific Workstations and integrating them with Active Directory/etc. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. The candidate must be skilled in the setup, configuration and management of scientific workstations. **Responsibilities:** · Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS, Windows, and some Linux. · Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, antivirus updates. · Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system. · Accurately document problems in logging and discrepancy reporting tools. · Work directly with the customer in most aspects of the day-to-day activities. · Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses. · Perform hands-on repair of equipment and maintenance/installation of computing infrastructure. · Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc. · Implement continuous improvement methodology through the use of IT systems or procedure. · Maintain inventory of system assets. · Ensure compliance with FDA standards and security policies. · Additional responsibilities will include End user documentation and training, computer moves and deployments, and additional duties as assigned. **Qualifications** **Must have an Active Public Trust clearance.** **Minimum experience:** 5 yrs related experience. Overall IT experience 10 yrs, with Bachelors or similar degree. **Required Skillset:** Advanced knowledge of desktop hardware and common desktop software, Mac, MS office 365, Windows, Mac OS, LAN support, printers. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2501925 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability