An IT Director will be responsible for leading the overall strategy, development, and management of IT systems across the hotel, ensuring alignment with business goals and operational excellence. This includes overseeing business applications, infrastructure, networks, cybersecurity, and technology innovation.
\nWhat will I be doing?\nAs an IT Director, you will lead the IT function, ensuring high-quality service delivery and strategic use of technology to enhance both operational efficiency and guest experience. You will manage the IT team, budgets, and projects while ensuring compliance with all relevant policies and standards. Specifically, you will be responsible for:
\n\n\nDeveloping and executing the hotel’s IT strategy in alignment with overall business objectives
\n\n\nEnsuring robust, secure, and scalable IT systems that support business operations and guest services
\n\n\nLeading the IT team, providing clear direction, performance management, and professional development
\n\n\nOverseeing the implementation and maintenance of infrastructure, networks, business systems, and telecommunication services
\n\n\nEnsuring compliance with IT governance, data protection, and cybersecurity regulations
\n\n\nManaging IT budgets and vendor relationships effectively
\n\n\nIdentifying and evaluating emerging technologies to drive innovation and continuous improvement
\n\n\nEstablishing strong partnerships with all departments to understand their needs and provide tailored IT solutions
\n\n\nProactively identifying risks and implementing measures to ensure business continuity and system reliability
\n\nWhat are we looking for?\nIT Directors representing our brand are expected to lead by example, demonstrating a strong commitment to service excellence, innovation, and team collaboration. To succeed in this role, candidates should exhibit the following qualifications, experience, and attributes:
\n\n\nProven experience in a senior IT leadership role, preferably within the hospitality, leisure, or service industry
\n\n\nDeep understanding of Microsoft technologies and enterprise-level IT systems
\n\n\nFamiliarity with hotel systems such as Opera (Fidelio), Micros, and related hospitality platforms is highly preferred
\n\n\nStrong leadership, organizational, and interpersonal skills with the ability to influence at all levels
\n\n\nUp-to-date technical expertise with a broad understanding of modern IT infrastructure, cybersecurity, networks, business applications, and digital transformation initiatives
\n\n\nStrategic thinking with the ability to plan ahead, develop contingency plans, and drive innovation
\n\n\nExperience managing IT budgets, vendors, and large-scale projects
\n\n\nCommitment to IT governance, compliance, and data protection best practices
\n\n\nIt would be an advantage if you also demonstrate:\n\n\nA collaborative leadership style and a track record of building high-performing teams
\n\n\nExceptional attention to detail and problem-solving capabilities
\n\n\nA proactive, positive attitude with a passion for continuous improvement
\n\n\nDedication to the development of both self and team members
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What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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