Job Summary: About Live Nation: Join Live Nation, the global leader in live entertainment! Promoting more than 40,000 shows annually for over 5,000 artists across 46 countries. In Australia and New Zealand, we deliver the best all-round entertainment offering, with international headline concert tours, intimate boutique music events, family entertainment, comedy, festivals and much more. Role Objective: We’re on the lookout for an IT Desktop Support Technician to join our APAC IT Support team in Sydney. This is a 12-month fixed-term role for a capable IT all-rounder with strong troubleshooting skills, a passion for solving problems, and a great attitude. You’ll provide on-site and remote desktop support across our APAC offices, assisting with everything from software and hardware issues to onboarding new staff and contributing to exciting tech projects. What You’ll Do: + Provide proactive on-site and remote support to users across APAC + Troubleshoot hardware and software issues (Mac & Windows) + Manage IT onboarding/offboarding processes (AD, O365, laptop builds) + Maintain devices, printers, meeting rooms and networks + Manage tickets through ZenDesk and other IT tools + Support and maintain tools like JAMF, Intune, BitLocker, and Tanium + Help deliver regional IT projects and promote best practices What You’ll Bring: + 3+ years in a similar IT support role + Solid experience with Windows, Mac OS, Active Directory, and O365 + Confidence working with VPNs, RDP, Zoom, Teams, Slack and remote access tools + Knowledge of IP networking and data infrastructure + Experience using IT ticketing systems (e.g. ZenDesk) + Bonus points for Microsoft or Apple certifications! Who You Are: + Proactive, self-motivated, and confident, with a passion for IT excellence. + A team player with strong collaboration and stakeholder management skills. + Customer-focused, with a professional and approachable support style. + Strong organisational and communication skills, able to train users and document processes clearly. + Adaptable problem-solver, capable of managing shifting priorities in a fast-paced environment. The Benefits: + A vibrant, music-focused workplace that fosters creativity, collaboration, and diversity. + Exciting career growth opportunities, with access to professional development and high-profile projects. + Exclusive entertainment perks, including concerts, events, and industry experiences. + Comprehensive benefits package, including volunteer days, wellness programs, and mental health support. Equal Opportunities: We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LNAPAC #LI-TO1