Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an IT Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Customer Service Support Specialist joining our team performing IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile devices inventory.
WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 5+ years of relatedRequired Skills & Experience:Demonstrated experience as a technical help desk position supporting various versions of the Windows platform. internet browsers, and applications used in a high paced business environmentDemonstrated experience providing superior customer service supportDemonstrated experience trouble-shooting hardware, software, telephone and videoDemonstrated experience deploying and testing hardware and softwareDemonstrated experience using an enterprise ticketing systemDemonstrated experience troubleshooting technical issues and applying critical thought to problemsDemonstrated experience with troubleshooting VTC issuesDemonstrated experience with supporting VTC/SkypePosition hours: M-F 7am-3pm Security Clearance Level: TS/SCI with PolygraphLocation: McLean, VA - On Customer SiteU.S. Citizenship Required
GDIT IS YOUR PLACE:
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