Job Description

To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreementsManage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·Management functions.Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·Project co-ordination.Matrix management.Resources management (software/hardware).Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.Job Details

Application Closing Date

05/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.